Benefits:
Free uniforms
Health insurance
Paid time off
Vision insurance
General Manager
Wallen Garage Doors - Yorktown, VA
About the Role Wallen Garage Doors is seeking a highly capable and driven General Manager to serve as a strategic partner to the Owner and lead the day-to-day execution of the business. This individual will function as the operational leader of the organization, ensuring alignment between company vision and daily performance across both office and field teams.
This role is ideal for a hands-on leader with experience in service-based or skilled trades environments who can balance strategic thinking with real-time execution. The General Manager will play a critical role in driving operational excellence, team performance, revenue growth, and customer satisfaction.
Position Summary
The General Manager will oversee all aspects of operations, including field service delivery, office administration, team leadership, financial performance, and business development. This individual must be comfortable operating autonomously, making informed decisions, and leading with accountability in a fast-paced, customer-focused environment.
Core Responsibilities
Operational Leadership
Oversee all daily business operations across office and field teams
Ensure efficient scheduling, dispatching, and execution of service work
Maintain high standards for customer experience, job quality, and team performance
Identify and resolve operational challenges in real time
Ensure compliance with safety regulations, company policies, and industry standards
Team Leadership & Development
Lead, mentor, and develop office staff, technicians, and installers
Establish clear performance expectations and accountability measures
Recruit, train, and retain high-performing team members
Facilitate daily and weekly meetings to align teams and drive results
Foster a culture of professionalism, ownership, and continuous improvement
Field Operations & Technical Support
Serve as a senior resource for technicians, providing guidance and troubleshooting support
Maintain credibility with field teams through hands-on leadership and technical understanding
Ensure consistency in service delivery, installation quality, and customer interactions
Revenue Growth & Performance Optimization
Develop and implement strategies to achieve monthly and annual revenue targets
Drive improvements in average ticket value, job efficiency, and profitability
Coach team members on customer communication and service-based sales opportunities
Monitor KPIs and financial performance metrics to inform decision-making
Process Improvement & Scalability
Streamline workflows and implement systems to improve efficiency
Enhance coordination between office operations and field execution
Analyze market trends to identify growth opportunities
Continuously refine processes to support long-term scalability and operational excellence
Vendor & Relationship Management
Maintain strong relationships with suppliers and vendors
Negotiate pricing, manage inventory, and ensure timely material availability
Requirements
Proven experience in a managerial or leadership role within a service-based or skilled trades industry (garage doors, HVAC, plumbing, construction, etc.)
Strong leadership skills with the ability to motivate, coach, and hold teams accountable
Excellent communication and interpersonal skills
Experience managing budgets, financial performance, and operational metrics
Strong problem-solving and decision-making abilities
Ability to analyze data and implement strategic improvements
Experience with scheduling, dispatching, and field service operations
Valid driver’s license and reliable transportation
Preferred Background
Experience in home services or field service industries
Hands-on technical knowledge combined with leadership experience
Proven success managing technicians, installers, or service teams
Familiarity with CRM or field service management software
Leadership Expectations
Operate as a direct extension of the Owner, maintaining alignment with company vision
Confidently lead operations and decision-making in the Owner’s absence
Build trust and credibility with both office staff and field teams
Lead with accountability, professionalism, and a results-driven mindset
What We Offer
Competitive compensation package with performance-based incentives
Opportunity to lead operations within a growing, service-driven company
Direct partnership with ownership and influence over company direction
Clear path for professional growth and leadership advancement
About Us
Wallen Garage Doors has proudly served the Yorktown community for over five years, delivering high-quality garage door installation, repair, and maintenance services. Our commitment to craftsmanship, reliability, and exceptional customer service has earned us a strong local reputation and a loyal customer base. We are dedicated to building a team-oriented environment where employees can grow, succeed, and take pride in their work.
Position Impact
This role is critical to the continued growth and success of Wallen Garage Doors. The General Manager will directly influence operational efficiency, revenue performance, team development, and customer satisfaction. By establishing strong systems, leading with intention, and driving accountability, this individual will help scale the business while maintaining the high standards that define our brand.