General Manager - Westport Village

Perspire Sauna Studio of Westport Village

General Manager - Westport Village

Louisville, KY
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Competitive salary

    Employee discounts

    Flexible schedule

    Free uniforms

    Training & development

    Perspire is on a mission to bring the benefits of infrared saunas to communities in a friendly, comfortable, spa-like atmosphere. We’re seeking a general manager to join our leadership team in Louisville, KY. If you are confident, self-motivated, results-oriented, and love helping others feel their best, this is the perfect job for you.

    This role encompasses two distinct phases: a 3-month pre-launch period focused on community engagement, pre-sales, partnerships, and team building; followed by ongoing operational leadership to ensure exceptional member experiences, consistent revenue growth, and a thriving studio culture. The ideal candidate excels at our RISE Core Values: Relationships – Integrity – Service – Energy.

    Launch Phase Responsibilities (Pre-Opening: 3 Months)

    Pre-Sales & Community Engagement

    Execute comprehensive pre-sale strategy to achieve founding member enrollment targets before opening

    Develop strategic partnerships with gyms, yoga studios, fitness centers (F45, Orangetheory, etc.), med spas, health food stores, chiropractors, physical therapists, and corporate wellness programs

    Plan and execute grassroots marketing initiatives including pop-up events, tabling, health fairs, and community gatherings

    Conduct studio tours, consultations, membership presentations, and follow-up using Mindbody and Axle

    Team Building & Studio Preparation

    Recruit, interview, and hire 6-8 part-time staff members who align with RISE values

    Develop comprehensive onboarding covering brand standards, customer service, sales techniques, sauna operations, safety, and systems (Mindbody, Axle)

    Identify high-potential team members for future Assistant Manager roles

    Oversee final studio preparations, equipment testing, inventory management, and operational readiness

    Plan and execute soft opening and grand opening events

    Operational Phase Responsibilities

    Leadership & Team Development

    Lead, coach, and develop team of 6-8 part-time staff; provide daily coaching and feedback.

    Conduct performance reviews, goal-setting sessions, and identify candidates for Assistant Manager promotion

    Create optimized weekly schedules; foster positive team culture through recognition and team-building

    Sales, Revenue & Member Growth

    Meet and exceed sales targets by actively engaging with guests, conducting tours, and closing memberships

    Monitor and drive KPIs: studio revenue, lead-to-first-visit conversion, membership conversion, customer retention, and staff turnover reduction

    Implement local marketing, referral programs, member events, and promotional campaigns

    Track financial performance metrics and provide regular reporting to ownership

    Operations & Member Experience

    Maintain impeccable studio presentation, cleanliness, and organization; ensure saunas are properly maintained and ready

    Ensure strict compliance with health, safety, and sanitation standards; manage inventory and vendor relationships

    Create warm, welcoming environment; build authentic relationships with members and resolve issues with empathy

    Oversee front desk operations, member check-in, payment processing, and service requests

    Build vibrant community through social events, wellness workshops, challenges, and engagement programs

    Qualifications & Experience

    Required

    3-5 years leadership experience in fitness, wellness, spa, hospitality, or boutique studio environments

    Proven track record leading teams to measurable sales and service results

    Experience managing 5-10+ employees with hiring, training, scheduling, and performance management responsibilities

    Pre-sales/pre-opening, or launch experience highly valued

    Preferred

    · Proficiency with Mindbody and Axle (or similar CRM/POS systems)

    · Bachelor’s Degree in a related field of study

    Essential Skills & Attributes

    Exceptional leadership, coaching, and communication abilities

    Sales-driven mindset with consultative approach; strong business acumen with understanding of KPIs

    Highly organized, proactive, and adaptive in fast-paced environments

    Entrepreneurial ownership mentality; genuine passion for wellness and helping others

    Open availability: early mornings, evenings, weekends, and holidays; occasional travel (up to 10%)

    Ability to work in warm environments and lift up to 25 pounds

    Base Salary: $50,000–$55,000 (based on experience)

    Membership Commission: Earn commission for each new member enrolled

    Quarterly Bonus: $2,000–$10,000 (annualized) based on KPI achievement

    Complimentary iRitual Membership: $199/month value + employee discounts

    Total Anticipated Compensation Range: $58,000–$72,000+

    Why Join Perspire Sauna Studio

    We hire strong leaders and support professional development with advancement opportunities

    Great performance is rewarded; we promote from within whenever possible

    Join a fun, supportive team where wellness, service, and personal growth are at the heart of everything we do

    Make meaningful impact helping members improve their health and quality of life daily

    Perspire Sauna Studio of Westport Village is an equal opportunity employer committed to creating an inclusive environment. This job description outlines the general scope of the role and may be revised as business needs evolve.

    IMPORTANT! The first part of our application process is to complete a quick survey.

    After you have completed the survey, we’ll be in touch.

    We look forward to meeting you!

    https://www.perspiresaunastudio.com/

    Work remote temporarily due to COVID-19.

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Perspire Sauna Studio Corporate.