General Manager

Location: Jupiter / Palm Beach County, FL (On-site, 5 days/week)
Compensation: Competitive base + performance-based bonus (details shared in process)
Reports to:Owner / President
Type:Full-time | Succession-Oriented Leadership Role
Sector: Residential & Light Commercial HVAC (Plumbing expansion underway)

About The Company

The company is a long-standing, founder-led HVAC services business in South Florida with over 30 years of operating history and a strong local reputation. With approximately 35+ employees and nearly $9M in annual revenue, the business is entering its next phase of growth through new service-line expansion (plumbing), operational scaling, and potential acquisitions across the Florida market.

The owner is seeking a trusted, high-integrity General Manager to step into day-to-day leadership of the business and run it with the same care, accountability, and ownership mindset as if it were their own.

The Opportunity

This is a true “run-the-business” role — not a back-office operator and not a corporate figurehead.

You will take full operational ownership of the company while working closely with the owner, who will remain actively involved during a thoughtful, hands-on transition period. Over time, this role is designed to become the primary on-the-ground leader responsible for people, performance, culture, and results.

If you are a proven operator who thrives in accountability-driven environments, leads from the front, and wants to inherit a healthy, respected business with runway for growth — this is a rare opportunity.

What You’ll Do

• Own day-to-day operations across service, install, warehouse, and office functions

• Manage the P&L, budgets, KPIs, and cost controls to sustain profitability and growth

• Ensure the business continues to grow year-over-year without operational backslide

• Lead a team of ~35 employees through direct oversight of department managers

• Reinforce a culture built on accountability, work ethic, and “no job is beneath anyone”

• Lead visibly and credibly — never asking someone to do something you wouldn’t do yourself

• Drive performance through metrics, systems, and disciplined execution

• Use ServiceTitan and operational data to manage productivity, margins, and customer experience

• Identify process gaps and implement scalable systems as the company grows

• Support the launch of a new plumbing service line (planned near-term expansion)

• Help prepare the business for scale, including future acquisitions in Florida

• Assist in identifying, hiring, and developing key leadership roles as the organization grows

• Hire, develop, and (when necessary) make tough decisions to protect the business

• Recruit independently for critical roles as needed

• Hold leaders accountable while maintaining trust and respect across the organization

What Success Looks Like (Year One)

• The business continues its current growth trajectory (15–20% target)

• Plumbing is successfully launched and operationally supported

• The team remains stable, engaged, and aligned during leadership transition

• The business is stronger, more scalable, and more systematized than when you arrived

You’d Be a Great Fit If You Have:

• 8–15+ years of leadership experience in HVAC, plumbing, or home services

• Prior GM, Operations Manager, or senior leadership experience with full P&L ownership

• Strong financial and operational acumen (KPIs, margins, forecasting, labor efficiency)

• A hands-on, no-ego leadership style with high accountability

• The ability to influence, develop, and lead teams with credibility and charisma

• Comfort working in a founder-led environment with direct communication

• Experience with ServiceTitan or similar field service platforms

Bachelor’s degree preferred but not required — experience and leadership capability matter more.

Bonus Points For:

• Military leadership experience (officer or senior enlisted)

• Experience scaling service businesses under $20M in revenue

• Exposure to acquisitions or multi-location operations

• Background in Florida-based service markets

Why Join Us

• Step into a trusted leadership role with real authority and impact

• Work directly with a long-tenured owner who values loyalty, accountability, and results

• Lead a tight-knit, family-oriented team with strong cultural roots

• Help shape the future of a respected business entering its next growth chapter

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