We’re looking for a General Manager to own the day-to-day operation of the facility and lead the team. This is a hands-on leadership role for someone who can manage people, drive revenue, and keep the place running like a tight ship. The General Manager runs the daily operation of the gym. You’ll own member experience, personnel management, scheduling, sales performance, and overall execution of company standards on the floor and behind the scenes. Responsibilities: Leadership & Culture • Build and develop a high-performing team through hiring, training, and ongoing coaching. • Lead, coach, and hold staff accountable. • Run weekly team huddles and regular 1:1 check-ins with key staff. • Model the energy, professionalism, and customer service expected from the team. Sales & Membership Growth • Oversee lead management, trials, and conversion into ongoing memberships. • Review sales reports and KPIs (leads, shows, closes, retention) and adjust actions weekly. • Close higher-ticket or complex memberships. • Maintain high standards for customer satisfaction, quality, and service delivery. Management • Direct day-to-day business functions and team operations. • Analyze reports, budgets, and KPIs to inform decisions and maximize profitability. • Partner with leadership on planning, reporting, and long-term vision. • Develop and implement strategies to achieve company goals and drive profitability. Operations & Service • Ensure cages, classes, camps, and sessions start on time and run accordingly. • Maintain a clean, safe, organized facility (lobby, turf, cages, bathrooms). • Approve staff schedules and ensure adequate coverage during peak hours. • Maintain operational compliance with internal and external standards. Marketing & Community • Coordinate events, open houses, evaluations, or partner team nights. • Build and maintain relationships with local schools, clubs, and community organizations. • Support social media and email campaigns with content ideas and onsite execution. Qualifications: Experience & Skills • A baseball and/or softball background is a must-have. • Prior experience managing people in fitness, sports, hospitality, or other service-based businesses. • Comfortable with sales and membership conversations, including handling objections. • Strong organizational skills; able to juggle multiple priorities in a busy environment. • Confident communicator who can lead from the front – on the floor and in meetings. Important KPIs • Monthly revenue and net profit vs. target. • Lead-to-member conversion rate. • Show-to-Close rate. • Member retention/churn. • Class and cage utilization. • Staff retention and engagement. Compensation: $50,000 - $80,000 yearly

• Leadership & Culture • Build and develop a high-performing team through hiring, training, and ongoing coaching. • Lead, coach, and hold staff accountable. • Run weekly team huddles and regular 1:1 check-ins with key staff. • Model the energy, professionalism, and customer service expected from the team.Sales & Membership Growth • Oversee lead management, trials, and conversion into ongoing memberships. • Review sales reports and KPIs (leads, shows, closes, retention) and adjust actions weekly. • Close higher-ticket or complex memberships. • Maintain high standards for customer satisfaction, quality, and service delivery.Management • Direct day-to-day business functions and team operations. • Analyze reports, budgets, and KPIs to inform decisions and maximize profitability. • Partner with leadership on planning, reporting, and long-term vision. • Develop and implement strategies to achieve company goals and drive profitability.Operations & Service • Ensure cages, classes, camps, and sessions start on time and run accordingly. • Maintain a clean, safe, organized facility (lobby, turf, cages, bathrooms). • Approve staff schedules and ensure adequate coverage during peak hours. • Maintain operational compliance with internal and external standards.Marketing & Community • Coordinate events, open houses, evaluations, or partner team nights. • Build and maintain relationships with local schools, clubs, and community organizations. • Support social media and email campaigns with content ideas and onsite execution.