General Manager – The Tribute Companies

Pinelawn Memorial Park - Milwaukee, WI

Your mission is to manage our mission!

Do you have general management experience and are ready to bring that experience to a company that recognizes and rewards your leadership skills? Are you ready to step into a role focused on central leadership ensuring all departments are aligned to achieve success? The Tribute Companies is hiring a full-time onsite General Manager to oversee all areas of the Pinelawn Memorial Park.

This position is responsible for leading and coordinating the overall success of the park. Working closely with a dedicated Sales Manager, this position provides strategic direction, ensures accountability across departments and creates a unified culture focused on service, growth and operational excellence. This role serves as the central leadership figure who oversees cross-functional performance and ensures that all departments are aligned with the park’s mission, standards and financial objectives.

The Tribute Companies is looking for someone who truly aligns with their mindset and mission. Specifically, we are looking for an employee who:

• Values Our Reputation: Including the family’s legacy, our company’s purpose and each individual employee.
• Has Humble Confidence: Someone who is grounded yet always reaching for excellence.
• Is Compassionate: Someone who can provide empathy and resources for those we serve.
• Is Drama-Free: Someone who is respectful and professional with no nonsense
• Has Accountability: Someone who does what is expected and does it well.

If this sounds like you, please apply today!!! Read on to learn more about this exciting opportunity.

What You’ll Do:

Leadership and Team Alignment:

• Provide leadership and direction to the Sales Manager, ensuring alignment with park goals and company standards.
• Foster a culture of accountability, compassion and professionalism across all departments.
• Act as a unifying presence with sales and administration to ensure seamless service delivery to families.

Strategic Oversight:

• Partner with the Sales Manager to monitor and support the achievement of pre-need and at-need sales goals, marketing initiatives and customer engagement efforts.
• Collaborate with the Grounds Superintendent to ensure all park grounds facilities and interment activities are maintained and executed with precision and excellence.
• Serve as a resource coach and sounding board for both managers to solve challenges and promote team development.

Business Management:

• Development and managing the annual budget, monitor expenses and drive revenue performance in collaboration with department leads.
• Review key performance indicators (KPIs) for sales and administration; analyze trends and adjust strategies as needed.
• Maintain oversight and accuracy of purchase agreement, purchasing inventory, accounts receivable and recordkeeping.

Customer Experience and Community Engagement:

• Ensure every family served receives a compassionate, professional and seamless experience across all touchpoints.
• Represent the park in the community, building relationships with funeral homes, churches, civic groups, local leaders and promoting a positive public image.
• Support front-line staff in resolving customer concerns and complex service situations.

Compliance and Safety:

• To coordinate all compliance activity, trust reporting, etc. directly with the Park Compliance Administrator.
• Interface with the corporate accounting department as needed.
• Promote and monitor safe practices for staff and the public.
• Oversee the accuracy of records, maps, interment rights and regulatory filings.

What We’re Looking For:

• Bachelor’s degree in business, management or a related field preferred.
• 5+ years of leadership experience, preferably in park funeral, hospitality or service-oriented industries.
• Experience managing or collaborating with multiple department leaders or cross-functional teams.
• Proficient in Microsoft Office Site; experience with park or CRM software is a plus.
• Skills including:
  • Strong leadership, collaboration and interpersonal skills.
  • Business-minded with an ability to think both strategically and operationally.
  • Ability to lead through influence, resolve conflicts and make decisions with empathy and integrity

Why Tribute?

At The Tribute Companies, we’re more than a business—we’re a tight-knit team that values trust, accountability, and shared success. We care deeply about our mission and the people behind it, and we’re looking for someone who feels the same. You’ll be stepping into a role where your leadership is appreciated, your ideas are welcomed, and your impact is seen.

• Salary Range: $70,000 – $75,000/year, commensurate with experience and responsibilities (with incentive potential up to 20% of annual salary).

• Comprehensive benefits package including medical, dental, vision, voluntary benefits, STD, LTD, life insurance, and 401(k) after one year of employment.

If you're ready to lead a strong team, collaborate across departments, and grow with an organization that values both professionalism and people—apply today and make your mark with The Tribute Companies.

The Tribute Companies is an Equal Opportunity Employer.