Benefits:
Bonus based on performance
Competitive salary
Employee discounts
Paid time off
Good call—that’s exactly the kind of responsibility that separates a true operator from someone just babysitting a store. If they can’t plan and execute events, they’re not the right hire for Pigeon Forge.
Here’s your updated version with that built in cleanly:
General Manager – Cades Cove Outpost (Pigeon Forge Location)
Location: Teaster Lane, Pigeon Forge, TN Company: Cades Cove Outpost
Position Overview
We are seeking a highly driven, hands-on General Manager to lead and operate our new Cades Cove Outpost retail location in Pigeon Forge. This role is responsible for the full performance of the store, including sales, staffing, inventory, merchandising, events, and overall customer experience.
This is not a passive management role. The General Manager is expected to take full ownership of the store’s success, operate with an entrepreneurial mindset, and treat the business like it’s their own.
Key Responsibilities
Store Operations
Oversee all day-to-day operations of the retail store
Ensure the store is clean, organized, fully stocked, and visually compelling at all times
Maintain strong execution of merchandising and product displays
Monitor store performance and make adjustments to improve sales
Sales & Performance
Drive revenue growth and maximize profitability
Track daily, weekly, and monthly sales metrics
Identify opportunities to increase average ticket value and conversion rates
Lead by example on the sales floor
Inventory Management
Manage inventory levels to ensure proper stock at all times
Place and track product orders based on sales trends and seasonality
Prevent overstocking and stockouts
Work closely with ownership on product selection and new items
Staffing & Leadership
Hire, train, schedule, and develop store employees
Set clear expectations and hold team members accountable
Create a high-energy, customer-focused team culture
Handle all disciplinary actions, including terminations when necessary
Event Planning & Execution
Plan, organize, and execute multiple in-store and off-site events throughout the year
Coordinate staffing, inventory, signage, and logistics for each event
Work with ownership on promotional ideas and event strategy
Ensure events drive traffic, increase sales, and strengthen brand presence
Evaluate event performance and continuously improve future execution
Customer Experience
Ensure every customer has a positive, memorable experience
Resolve customer issues quickly and professionally
Maintain a strong reputation for service and quality
Financial & Administrative
Manage labor costs and scheduling efficiently
Handle cash management, deposits, and reporting
Maintain accurate records and operational systems
Communicate regularly with ownership on performance and needs
Qualifications
Proven experience managing a retail store or similar operation
Experience planning and executing events or promotions is strongly preferred
Strong leadership and decision-making ability
Experience with inventory management and purchasing
Comfortable hiring, training, and managing a team
Highly organized and detail-oriented
Strong work ethic with a hands-on approach
Ability to thrive in a fast-paced, high-traffic tourist market
What We’re Looking For
Someone who takes ownership, not just direction
A problem-solver who doesn’t wait to be told what to do
A leader who can build and maintain a strong team
A person who understands that retail is detail and execution
Someone who can create energy in the store through events and promotions
Compensation
Competitive base salary (based on experience)
Performance-based incentives tied to store success
Opportunity for growth within a rapidly expanding company