Benefits:

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

General Manager – Residential Electrical

Location: Glenside / Philadelphia / Jenkintown, PA

Mister Sparky Electric is one of North America’s leading residential electrical service brands. Built on safety, integrity, service excellence, and operational discipline, we combine a proven national system with strong local ownership. We are launching a new franchise location to serve Greater Philadelphia — and we’re looking for a General Manager to build and scale this operation from day one.

About This Role

This is a startup build with a proven national brand behind it. We are looking for a GM who knows how to:

Build and scale a service operation

Drive revenue & protect margin

Lead field technicians

Own the numbers

This is a true P&L leadership role with authority & accountability.

Who Is the Best Fit?

A former Military Officer or Senior NCO who led teams under pressure and understands accountability & budgeting

A Trades Leader (Electrical, HVAC, Plumbing) who has run service teams

A Service or Operations GM who has directly owned revenue, margin, & labor efficiency

An operator who understands service pricing, technician productivity, & cost control

Important : If you have retail, restaurant, or corporate-only experience not any of the above — this is not the right fit.

What You’ll Own(Responsibilities)

Customer Experience

Ensure exceptional customer satisfaction and long-term trust

Manage online reputation and customer feedback

Enforce company and franchise brand standards

Operations

Drive daily operational execution and scheduling efficiency

Ensure safety compliance and quality standards

Understanding and executing current year and multi year strategy

Monitor KPIs, call insights, coaching feedback, and performance dashboards

Team Leadership

Recruit, hire, and develop a high-performing team

Establish accountability and performance standards

Build a professional, safety-focused culture

Financial Performance

P&L ownership

Manage budgets, labor efficiency, and margins

Execute quarterly and annual growth plans

Growth & Development

Partner with ownership on marketing initiatives

Improve lead conversion and operational systems

Assist in scaling operations

Qualifications

Required

3+ years leadership experience in service or operations environments ( Operations Manager, GM, Assistant GM, trades leadership, or military leadership)

Experience managing teams with measurable performance goals

Strong financial acumen with P&L and KPI knowledge

High accountability and professional leadership presence

Growth mindset and ability to collaborate effectively with ownership

Directly owned a P&L exceeding $3M annual revenue or managed Operations over 2M$ budget

Preferred

Home services, construction, or trades background

Franchise or ServiceTitan experience

Direct P&L ownership experience

Local Networking with HOA, Small Business, Retail Owners, Local Community Ties

Compensation & Benefits

Base Salary: $85,000 – $100,000

Performance, Safety, Customer Satisfaction & Profit Based Incentives (Monthly/STI/LTI)

Medical, Dental & Vision Insurance Available

Paid Vacation

Referral Bonuses

Former Military Officers (O-3/O-4 Company Commanders, Operations Officers) and Senior NCOs (E-7/E-8/E-9) with leadership, budget, and personnel accountability experience are strongly encouraged to apply.

Pre-employment background check & drug screening required. Periodic background reviews & random drug testing may be conducted after hire. Ongoing compliance with OSHA and company safety standards is expected.

Work Environment: This role requires regular presence in office and field environments. The General Manager will operate in professional office settings and residential job sites consistent with electrical service operations.

Candidates must be able to perform essential job functions with or without reasonable accommodation, including use of standard office equipment, clear communication, mobility between job sites, occasional lifting up to 50 pounds, and sound business decision-making.

Mister Sparky Electric is an EEO Company.

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