Benefits:
Health insurance
401(k)
Employee discounts
Paid time off
*** YOU MUST HAVE RELEVANT DOG EXPERIENCE TO BE CONSIDERED FOR THIS ROLE ***
đŸ Join Our Pack at The Dog Stop Knoxville! đŸ
Do you love dogs and thrive in a fast-paced, team-oriented environment? The Dog StopÂź Knoxville is looking for an enthusiastic General Manager to lead our team. This is a great opportunity for someone with strong leadership, retail, customer service, and dog care experience who is excited to join an established, successful, and fast-paced business and help continue driving its success.
This role is ideal for a motivated leader who can confidently manage daily operations, support and develop staff, build strong client relationships, and help guide the continued growth of the business. Candidates should be comfortable working hands-on with dogs while also leading a team and overseeing day-to-day operations.
Why Youâll Love Working With Us
Lead a passionate, dog-loving team
Play a key role in the continued growth and success of an established business
Utilize your leadership skills in a dynamic, hands-on environment
Work in a fun, exciting atmosphere where every day is different
Help provide an exceptional experience for both canine and human clients
What Weâre Looking For
Weekend and holiday availability is a must!
Extensive experience in dog care, employee management, and customer service is required
A positive attitude and outgoing personality
Dedication to providing an exceptional experience for our clientele
Strong leadership and communication skills
Basic computer skills
Comfortable handling dogs of various breeds, sizes, and temperaments
Ability to thrive in a fast-paced environment and think quickly on your feet
A love of dogs, of course!
Key Responsibilities
Responsibilities include, but are not limited to:
Managing employees, including hiring, scheduling, coaching, performance management, and day-to-day guidance
Delivering and maintaining a high level of customer service
Overseeing inventory management, including ordering, merchandising, and distributor relationships
Managing budgets, including supplies, payroll, utilities, and other operational expenses
Supporting dog care and safety throughout the facility
Assisting with social media, including client correspondence and content creation
Managing appointment requests and related client communication
Creating schedules, covering shifts when needed, and ensuring proper staffing coverage at all times
Creating and executing plans to meet goals set by ownership, including retail sales, budget targets, and overall business performance
Helping maintain a positive, professional, and team-oriented work environment
Ensuring guests and their owners feel comfortable and receive the level of service theyâve come to expect from The Dog Stop
Necessary Qualifications
At least 2 years of experience in retail and customer service
At least 2 years of employee management experience
At least 2 years of dog care experience
Comfortable handling dogs of various breeds, sizes, and temperaments
Excellent communication skills
Basic computer skills
Weekend and holiday availability is required
What We Offer
In addition to a fun and rewarding work environment, youâll enjoy:
Health insurance allowance
Paid vacation days
401(k)
Discounts on retail products
Free and discounted services
A fun and exciting work environment
Bring your dog to work!
If youâre ready to take the next step in your career and lead a team thatâs passionate about providing the best dog care possible, weâd love to hear from you!