Job Description

SUMMARY

The Sales Coordinator will support the sales staff and business development team to provide our customers with support and updates throughout the sales process as well as follow-up on Sales Orders and daily contact with customers, sales representatives, and internal departments as needed.

NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS JOB AT ANY TIME.

ESSENTIAL DUTIES AND RESPONSIBILITIES Complete administrative support projects for the Sales Department as assigned by the manager.

• Manage and screen sales-related phone calls and visitors to the office.
• Screen sales-related callers and direct them to the most appropriate departments.
• Coordinate sales meetings, customer visits, and other onsite meetings
• Follow up with leads generated and coordinate a response with the local Reps or Regional Sales Managers.
• Manage phone calls to the company and direct calls to appropriated individuals
• Screen incoming calls to the company to direct the caller to the most appropriate department
• Maintain a high degree of confidentiality and discretion with the client, product, personnel, and sales information.
• Review incoming Purchase Orders to ensure accuracy.
• Using Epicor, enter Sales Orders and track them to shipment.
• Interaction with Engineering and Customer Support to complete orders and provide customer status.
• Contact customers to communicate shipping information and updates on their orders.
• Maintain customer information in both Epicor and Salesforce.
• Review all internal reports regarding Sales Orders and their status and action them, as necessary.
• Support Sales Department in preparation of monthly and quarterly reports.
• Provide customers and Sales Reps with Product Data Sheets and information.
• Be familiar with GMS products and processes.
• Provide assistance to Direct Manager, Sales Team and Sales Account Manager as needed.
• Prepare accurate weekly & monthly sales, reports, plan for phone call preparation, participation, and updates to forecast in CRM.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Minimum 1 year successfully supporting a sales team or sales executive in an office setting.
• Good time management, attention to detail, and organizational skills are required.
• Experience with Microsoft and Apple Mac computer environments.
• Experience using virtual meetings software such as Zoom, GoToMeeting, MS Teams, and others
• Some experience with Epicor and Salesforce CRM helpful but not essential.
• High School Diploma or GED required. College degree preferred.
• Must be a US Citizen or naturalized citizen

Company Description

General Micro Systems, Inc. (GMS) has been in the embedded computing market since 1979 and is the oldest supplier of embedded computers in the world. Since its inception, GMS has been true to its mission statement to be the world’s leading technology independent supplier of Computing Engines. GMS engineers have utilized over 40 different CPU technologies to optimize our computing engine designs to be the most efficient processing sub-systems in the embedded computing market. Not only has GMS demonstrated superiority in hardware design, but also in software support. GMS software engineers are experts in a wide variety of languages and operating systems, as well as experts in software development for embedded microprocessors and microcontrollers and system BIOS development. This unparalleled commitment to modern technology has earned GMS the highest level of respect from our customers, the media, and even the competition. GMS has been recognized by the media for our innovation and we have received more ‘Product of the Year’ awards than all of our competitors combined.