Job Description

SUMMARY

The Sales Coordinator will support the sales staff and business development team to provide our customers with support and updates throughout the sales process as well as follow-upon on Sales Orders and daily contact with customers, sales representatives, and internal departments as needed.

NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS JOB AT ANY TIME.

ESSENTIAL DUTIES AND RESPONSIBILITIES Complete administrative support projects for the Sales Department as assigned by the manager.

• Manage and screen sales related phone calls and visitors to the office.
• Screen sales related callers and direct them to the most appropriate departments.
• Coordinate sales meetings, customer visits, and other onsite meetings
• Follow up with leads generated and coordinate a response with the local Reps or Regional Sales Managers.
• Manage phone calls to the company and direct calls to appropriated individuals
• Screen incoming calls to the company to direct the caller to the most appropriate department
• Maintain a high degree of confidentiality and discretion with the client, product, personnel, and sales information.
• Review incoming Purchase Orders to ensure accuracy.
• Using Epicor, enter Sales Orders and track them to shipment.
• Interaction with Engineering and Customer Support to complete orders and provide customer status.
• Contact customers to communicate shipping information and updates on their orders.
• Maintain customer information in both Epicor and Salesforce.
• Review all internal reports regarding Sales Orders and their status and action them, as necessary.
• Support Sales Department in preparation of monthly and quarterly reports.
• Provide customers and Sales Reps with Product Data Sheets and information.
• Be familiar with GMS products and processes.
• Provide assistance to Direct Manager, Sales Team and Sales Account Manager as needed.
• Prepare accurate weekly & monthly sales, reports, plan for phone call preparation, participation, and updates to forecast in CRM.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Minimum 1 year successfully supporting a sales team or sales executive in an office setting.
• Good time management, attention to detail, and organizational skills required.
• Experience with Microsoft and Apple Mac computer environments.
• Experience using virtual meetings software such as Zoom, GoToMeeting, MS Teams, and others
• Some experience with Epicor and Salesforce CRM helpful but not essential.
• High School Diploma or GED required. College degree preferred.
• Must be a US Citizen or naturalized citizen

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in a fast paced, deadline driven, multi-tasking, environment with ability to quickly adapt to changing situations and tasks
• Advanced Proficiency in using MS Office (Word & Excel & PowerPoint), DropBox, MSTeam
• Must be detail oriented and balance multiple projects simultaneously in a fast-paced environment
• Require minimal supervision to successfully complete tasks and assignments.
• Must possess the ability to successfully plan, prioritize and organize work activities and adhere to strict deadlines follow instructions, procedures, and policies; identify and solve problems
• Must be conscientious about assignments and complete work in a timely, accurate and thorough manner
• Ability to work independently and as a member of a team
• Accurately document and log actions taken, perform other general office tasks as assigned.
• Must demonstrate initiative and ownership of assignments/projects
• Must report to work at scheduled time and maintain satisfactory attendance with limited unscheduled absences
• Must exhibit a professional appearance and behavior and maintain satisfactory performance consistent with expectations of the position and GMS policies
• Requires excellent communication skills, both verbally and in writing with executives, colleagues, and individuals, internal or external
• Must possess strong interpersonal skills, able to effectively interact with all levels of employees and management
• Must remain poised, professional, and diplomatic under pressure
• Must possess the ability and desire to encourage and facilitate a positive and productive work environment for all employees
• Limited travel required
• Must be able to work the standard 8AM-5PM, Monday – Friday schedule and overtime as required

MUST BE A US CITIZEN, PERMANENT US RESIDENT, OR CURRENTLY AUTHORIZED TO WORK IN THE U.S. ON A FULL-TIME BASIS WITHOUT FUTURE EMPLOYMENT SPONSORSHIP.

General Micro Systems, Inc. (GMS) is an affirmative action/equal opportunity employer and drug-free workplace.

Post offer applicants must pass a drug screen and if required a background investigation. If required, must have the ability to obtain and maintain a Security Clearance.

General Micro Systems, Inc. is an Equal Employment Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: GMS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at GMS are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. GMS will not tolerate discrimination or harassment based on any of these characteristics. GMS encourages applicants of all ages.

Company Description

General Micro Systems, Inc. (GMS) has been in the embedded computing market since 1979 and is the oldest supplier of embedded computers in the world. Since its inception, GMS has been true to its mission statement to be the world’s leading technology independent supplier of Computing Engines. GMS engineers have utilized over 40 different CPU technologies to optimize our computing engine designs to be the most efficient processing sub-systems in the embedded computing market. Not only has GMS demonstrated superiority in hardware design, but also in software support. GMS software engineers are experts in a wide variety of languages and operating systems, as well as experts in software development for embedded microprocessors and microcontrollers and system BIOS development. This unparalleled commitment to modern technology has earned GMS the highest level of respect from our customers, the media, and even the competition. GMS has been recognized by the media for our innovation and we have received more ‘Product of the Year’ awards than all of our competitors combined.