Benefits:
Paid time off
401(k)
Bonus based on performance
Competitive salary
Health insurance
Luxury Desert Escapes is seeking a highly organized, detail-oriented, and proactive General Manager to support the Owner and lead day-to-day operations across our luxury vacation rental portfolio in the Coachella Valley.
This role is designed to bring structure, accountability, and operational excellence to the business while ensuring a five-star experience for guests, homeowners, and internal staff. The General Manager will play a key role in organizing the company, managing staff, improving systems, overseeing guest and property operations, and helping the Owner execute local business goals.
The ideal candidate thrives in a fast-paced, high-pressure hospitality environment and is confident leading people, building systems, solving problems quickly, and maintaining exceptional standards across all properties.
Core Purpose of the Role
The General Manager is responsible for supporting the Owner by creating organization within the business, leading staff, improving workflows, overseeing property operations, and ensuring consistent execution across the Luxury Desert Escapes portfolio.
Key Objectives
The General Manager will be expected to:
Bring greater organization and structure to daily business operations
Manage staff, including maintenance, inspections, and housekeeping coordination
Help ensure 24/7 guest communication coverage for urgent guest needs and issues
Share phone access responsibilities for guest communication as part of the management team
Support guest check-ins as needed
Assist with design services and collaborate with the Owner on design proposals
Develop and improve inspection workflows and quality-control systems
Manage staff schedules and daily operational coordination
Develop inventory systems and assign ongoing inventory responsibilities to VAs and the maintenance/inspection team
Create inspection and maintenance workflows in the Breezeway Home app
Assist with owner billing for maintenance, damage, and operational tasks
Oversee VA duties and use virtual assistant support to help company operations
Essential Duties and Responsibilities
Serve as a key operational support partner to the Owner
Help organize business workflows, priorities, and daily operations
Build systems and processes that improve structure, accountability, efficiency, and follow-through
Assist the Owner in executing local operational goals across staff, vendors, properties, and projects
Help implement best practices in an evolving startup-style environment
Provide consistent updates to the Owner regarding staffing, property readiness, guest issues, and operational priorities
Lead and manage field staff, including maintenance, inspections, and housekeeping coordination
Oversee daily staff assignments, schedules, performance expectations, and accountability
Ensure team members clearly understand responsibilities, deadlines, and company standards
Help recruit, train, onboard, and support dependable team members as needed
Lead by example with urgency, professionalism, accountability, and attention to detail
Resolve staffing gaps, scheduling conflicts, and operational bottlenecks quickly and effectively
Oversee virtual assistant duties and direct assigned administrative support to assist with operations, follow-up, reporting, and administrative tasks
Help ensure 24/7 access to phone coverage for guest responses, emergencies, and in-stay needs
Share on-call guest communication responsibilities with other team members as needed
Respond promptly and professionally to guest inquiries, issues, complaints, and urgent requests
Help manage reservation concerns, guest satisfaction issues, service recovery, and refund-related situations
Maintain a five-star hospitality mindset and ensure an exceptional guest experience for every reservation
Support in-person guest check-ins when needed
Oversee operations for a portfolio of luxury vacation rental properties in the Coachella Valley
Ensure homes are guest-ready, owner-ready, clean, stocked, maintained, and operating at company standards
Conduct or oversee inspections prior to guest arrivals and owner stays
Develop and improve inspection workflows and accountability procedures
Create and maintain property inspection and maintenance checklists in the Breezeway Home app
Build maintenance workflows in Breezeway to improve issue tracking, recurring tasks, and field accountability
Monitor completion of inspections, turnover readiness, maintenance items, and open task lists
Step in and provide cross-coverage when necessary to support operations
Develop and implement a streamlined inventory management system across the portfolio
Create clear inventory workflows, ordering procedures, par levels, restocking standards, and accountability processes for all properties
Assign and delegate inventory-related responsibilities to VAs and the maintenance/inspection team
Train team members on inventory procedures, reporting expectations, and restocking standards
Oversee inventory tracking for consumables, linens, guest supplies, replacement items, and operational materials
Ensure VAs assist with ordering coordination, vendor communication, tracking, reporting, and administrative follow-through
Ensure the maintenance and inspection team assists with on-site inventory counts, supply checks, restocking support, and reporting shortages
Build a repeatable system for identifying low stock, approving purchases, ordering supplies, and distributing items to each property
Monitor inventory performance and hold assigned team members accountable for execution, organization, and accuracy
Help reduce waste, avoid stock shortages, and improve consistency across all homes
Manage schedules for staff across maintenance, inspections, housekeeping coordination, and operational support
Coordinate daily and weekly priorities based on arrivals, departures, maintenance needs, owner requests, and project timelines
Ensure staff resources are assigned efficiently across the portfolio
Improve internal workflow organization, delegation, and task follow-through
Create systems for tracking open tasks, deadlines, and operational completion
Assist with billing homeowners for maintenance charges, repair items, damages, and operational tasks
Review and organize property expenses, departmental purchases, and operational costs
Support reconciliation of expenses and purchases across departments
Track damage reports, maintenance-related charges, and inspection-related costs
Help ensure expenses are documented accurately and submitted clearly for owner billing and internal review
Support financial oversight across maintenance, inspection, and damage-related operations
Help oversee onboarding and operational organization of new properties
Develop strong working relationships with homeowners through proactive communication and consistent execution
Become the subject matter expert on assigned properties, including their systems, standards, layouts, and owner expectations
Help homeowners with questions and concerns regarding reservations, maintenance, charges, and operational issues
Ensure homes are well cared for, properly maintained, and represented at a luxury hospitality standard
Assist with design-related services for Luxury Desert Escapes properties and brand presentation
Work directly with the Owner to develop and submit design proposals
Support home styling, furnishing, presentation, and aesthetic improvement initiatives
Help maintain and elevate the Luxury Desert Escapes brand across homes and guest-facing experiences
May assist with social media and broader brand-support initiatives as needed
Serve as a key player and influencer on the management team
Bring solutions, ideas, and operational improvements to leadership discussions
Identify issues early and take initiative to resolve them
Support the long-term growth, organization, and scalability of the company
Help build a strong team culture focused on accountability, hospitality, quality, and execution
Qualifications
4+ years of experience in property management, hospitality, vacation rentals, or multi-site operations
Strong experience in a fast-paced, high-pressure service environment
Excellent organizational, leadership, and time-management skills
Strong verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to effectively prioritize and manage multiple responsibilities at once
High attention to detail with a commitment to precision and follow-through
Ability to work both independently and as part of a team
Comfortable building systems, leading people, and improving operations
Hospitality and/or real estate experience preferred
Spanish and English preferred
Reliable transportation and valid driver’s license required
Willingness to travel regularly within the Coachella Valley
Legal right to work in the United States
Work Schedule & Availability
Availability to work Sunday through Saturday, including early mornings, evenings, weekends, and holidays as needed
Ability to respond to urgent guest needs and operational issues outside standard business hours
Must be comfortable sharing on-call responsibilities for guest communication and issue resolution
Work Environment & Physical Demands
Frequent travel between worksites and properties is required
Must have reliable personal transportation
Occasional need to assist with housekeeping and maintenance-related tasks when operationally necessary
Ability to stand, sit, and walk for extended periods of time
Ability to reach overhead and below the waist
Regularly push, pull, and lift up to 25 pounds
Occasionally lift or move up to 50 pounds
Ability to bend, stoop, squat, kneel, and twist
The physical demands described here are representative of those