Benefits:

Paid time off

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Hybrid Automotive Service Writer / General Service Technician

Lakeland, FL

Join Our Team!

We are looking for a motivated and experienced Hybrid Automotive Service Writer / General Service Technician to join our team in Lakeland, Florida.

This is a hands-on position for someone who can do both sides of the business — work directly with customers as a Service Writer while also helping the technicians and performing general automotive repairs when needed.

If you have strong automotive knowledge, enjoy working with customers, and aren't afraid to get your hands dirty, this could be a great opportunity for you.

Responsibilities

Service Writing & Customer Service

Greet customers and provide professional, friendly service

Listen to customers' concerns and accurately document vehicle problems

Review vehicle inspections and explain recommended repairs and maintenance

Prepare estimates and computerized repair orders

Explain repair recommendations, pricing, and expected completion times

Obtain customer authorization before repairs are performed

Communicate with customers throughout the repair process

Follow up with customers regarding recommended or declined repairs

Recommend necessary maintenance and repairs based on vehicle condition

Promote shop specials and additional services when appropriate

Build strong, long-term relationships with customers

Work closely with technicians to ensure repairs are completed properly and efficiently

General Automotive Service

When needed, you will also assist in the shop with general automotive repairs and maintenance, including:

Oil changes and preventative maintenance

Tire installation, rotation, and balancing

Brake inspections and repairs

Battery replacement and charging system services

Steering and suspension repairs

Belts, hoses, filters, and other maintenance services

Basic A/C service

Vehicle inspections and basic diagnostics

General mechanical repairs based on your experience

Assisting other technicians with repairs when needed

Maintaining a clean, organized, and safe shop

Qualifications

2+ years of automotive repair or service writing experience preferred

Strong general automotive knowledge

Ability to communicate effectively with customers and technicians

Comfortable explaining automotive repairs and pricing

Ability to perform general automotive maintenance and repairs

Strong customer service and sales skills

Reliable, organized, and self-motivated

Ability to work in a fast-paced automotive environment

Strong attention to detail

Team player with a positive attitude

Valid driver's license

ASE certifications are a plus but not required

The Ideal Candidate

We're looking for someone who can understand the repair, communicate the repair, and help get the repair done.

You don't have to be a Master Technician, and you don't have to be a career Service Writer. If you have solid automotive knowledge and are comfortable working both behind the counter and in the shop, we'd like to meet you.

This is an excellent opportunity for:

An experienced Service Writer with mechanical experience

A C-Tech or B-Tech looking to move into a hybrid role

A General Service Technician who is comfortable working with customers

An experienced automotive professional looking for more responsibility

Compensation

$20–$30+ per hour, depending on experience and skill level

Additional performance incentives may be available based on experience and responsibilities.

Location: Lakeland, Florida

If you are dependable, knowledgeable, good with customers, and willing to jump in wherever you're needed, we want to hear from you!