Job Description

We have a CONTRACT for MSP PROGRAM MANAGER REMOTE for our client PHOENIX, AZ. Please let me know if you or any of your friends would be interested in this position.

POSITION TITLE:

MSP PROGRAM MANAGER-6689- PHOENIX, AZ ( REMOTE)

DURATION:       6+ MONTHS (CONTRACT TO HIRE) LOCATION:       PHOENIX, AZ ( REMOTE)

JOB DESCRIPTION

·         This role is for a Managed Service Program (MSP) Program Manager. MUST HAVE 3-4 Years as a Program Manager managing an MSP Program for contingent labor! Must have FieldGlass experience

·         Manage the day to day activity of running the contingent workforce program for a specific client.

·         Manage and coordinate service delivery for our clients.

·         This role also oversees a team of dedicated delivery personnel and is also responsible for performing activities as needed.

·         Clearly understand client expectations, terms and conditions to ensure service delivery is aligned with client guidelines, and is responsible for issue resolution and will escalate when appropriate.

·         Manage a Client Dedicated Delivery team, which may include multiple roles (Client Delivery Specialists and Client Delivery Professionals), multiple sites. Determine and coordinate work allocation amongst dedicated delivery team, field offices, and program team. Ensure cohesiveness and seamless service to client.

·         Create and execute strategy designed with client program leadership team regarding client satisfaction, growth, profitability, and continuous improvement.

·         Monitor and track client compliance requirements and dashboards to ensure we are meeting client service level agreements and requirements.

·         Manage and drive service level agreement requirements (SLA’s / KPIs) and other determined Manpower or Client criteria.

·         Build strong relationships and trust with local client hiring managers / end users through continuous interaction and service mentality.

·         Drive client satisfaction and retention.

·         Work directly with Client to forecast upcoming labor needs and respond to immediate labor needs.

·         Deliver a timely response and act as the first point of contact for all associate inquiries/issues; find the appropriate resources to assist associates and communicate resolutions or findings to appropriate parties.

·         Partners with appropriate internal departments to address and resolve issues.

·         Establish and manage associate development, engagement and retention programs utilizing various resources to drive performance and recognition.

·         Own the resolution of overall client and associate issues.

REQUIRED SKILLS           

·         4+ Years as a Program Manager managing an MSP Program for contingent labor

·         4+ Years VMS experience, Must have FieldGlass experience

REQUIRED YEARS OF EXPERIENCE

·         Must have MSP Program Manager experience, running a contingent program

DESIRED YEARS OF EXPERIENCE  

·         4+ years managing an MSP Contingent Labor Program

If you are interested in this opportunity, please email your resume at jobs@generistek.com and include 21-01924 posting in your application. also, you can call us at 630-576-1931 and to discuss this position details.

ABOUT GENERIS TEK: generis tek is a boutique it/professional staffing based in Chicagoland. we offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. we aspire to be our client’s most trusted business partner.

Company Description

At Generís Tek we are constantly evolving to help talented professionals map their careers. We provide a competitive, fast-paced environment that promotes open communication to form a long term relationship built on mutual understanding, respect and trust. We at Generís Tek very highly value our relationship with our consultants. What sets us apart is the high level of service we provide to our clients after each employee is placed. Our dedicated professionals help you in reaching your career objective. Let’s connect and realize your goal.