Job Description

*URGENTLY HIRING FOR A CUSTOMER FACING CUSTOMER SERVICE REPRESENTATIVE / CSR *

WE ARE AN ESSENTIAL COMPANY!

• Normal Business Hours - M-F 8am - 5pm
• Competitive Pay - DOE
• Paid holidays
• PTO and sick leave
• Employer paid Medical (for employee) - Offered Dental & Vision
• Must be able to multi-task and work in a fast paced environment. Must be able to meet hiring requirements to work with police agencies. Professional appearance and demeanor is required.

NOW HIRING FULLTIME CSR/FLOATER FOR OUR LAKEWOOD OFFICE. THIS CANDIDATE WOULD WORK PRIMARILY FROM OUR LAKEWOOD LOCATION, AND WILL BE REQUIRED TO FILL IN AT OTHER LOCATIONS AS NEEDED AND ON SHORT NOTICE.

SKILLS REQUIRED:

• 1 YR OFFICE/CLERICAL EXPERIENCE
• 1 YR FACE TO FACE CUSTOMER EXPERIENCE
• 1 YR DATA ENTRY/WORD/EXCEL/OUTLOOK
• Basic computer skills (50 wpm)
• Ability to use multi-line phone system.
• Record keeping in a neat and orderly manner
• Excellent Math and penmanship skills!

DUTIES & RESPONSIBILITIES:

• Greet walk in customers in front office or via telephone to assist them in retrieving their vehicle
• Able to work in an extremely fast paced OFFICE setting
• Prepare and process files per Washington State D.O.L. for all incoming vehicles for Impound/Accident
• Collect and audit tow driver invoices and paperwork
• Complete auction paperwork
• Keep office/work area uncluttered and clean
• Adhere to strict deadlines
• Consistent personal schedule flexibility (required)

THIS IS A NON-SMOKING/VAPING POSITION.

Job Type: Full-time

Company Description

We are an essential company!! Genes Towing is a family owned towing company with over a half century tradition of serving customers in Pierce County and Lakewood, Washington with premier roadside support. We have a full line of Light and medium Tow Trucks, and heavy duty wrecker units for towing all types of autos, motorcycles, large trucks, semi’s, RV’s and buses. Our office is open 24 hours a day, 7 days a week, 365 days a year, and is staffed by professional and friendly dispatchers who will answer your call and immediately send out a licensed tow truck driver.