Job Description

ARE YOU LOOKING FOR A LIFELONG CAREER IN AN INDUSTRY THAT CONTINUES TO GROW? ARE YOU A MASTER COMMUNICATOR AND A MULTI TASKING SUPERSTAR WHO IS NOT AFRAID TO TAKE CHARGE? YES? THEN YOU'VE COME TO THE RIGHT PLACE! ESTABLISHED IN 1961, WE ARE A LOCAL, FAMILY OWNED BUSINESS SERVICING THE PACIFIC NORTHWEST AND WE ARE COMMITTED TO DELIVERING SAFE, AFFORDABLE, TIMELY TOWING AND ROADSIDE ASSISTANCE SERVICE IN PIERCE AND KING COUNTY.

GREAT PERMANENT JOB OPPORTUNITY WITH ESTABLISHED TOWING COMPANY! GENE'S TOWING IS LOOKING FOR A RELIABLE AND MOTIVATED INDIVIDUAL TO JOIN OUR TEAM OF DEDICATED PROFESSIONALS. WE ARE CURRENTLY LOOKING TO ADD A FULL TIME DAYS (7:00 AM - 4:00 PM) FULL TIME SWING (4:00 PM - 12:00 AM) AND FULL TIME GRAVEYARD (12:00 AM-8:00 AM) DISPATCHER/ROUTER TO OUR TEAM!

JOB DUTIES INCLUDE: ​

• WORKING IN AN EXTREMELY FAST PACED ENVIRONMENT
• PROVIDING EXCEPTIONAL CUSTOMER SERVICE EXPERIENCE TO OUR CUSTOMERS
• USING A MULTI LINE PHONE SYSTEM
• ANSWER/NAVIGATE INCOMING CALLS FOR ALL LOCATIONS AND ROUTE TO APPROPRIATE PERSON
• ASSISTING DRIVERS VIA TELEPHONE AND RADIO BY PROVIDING VITAL INFORMATION ABOUT THE SITUATION THAT MAY AFFECT THEIR ARRIVAL TIME OR SERVICE ABILITY
• LOCATING AVAILABLE DRIVERS
• CLEARLY AND EFFICIENTLY RELAY INFORMATION SUCH AS LOCATION, VEHICLE MAKE AND MODEL TO QUICKLY DISPATCH CALLS
• ENTERING CALL DATA ACCURATELY AND CLEARLY INTO TOWING SOFTWARE PROGRAM
• WORKING WITH CO-DISPATCHERS TO PROBLEM SOLVE AND ASSIST WHEN NEEDED
• UNDERSTANDING THE IMPORTANCE OF ASKING BASIC INFORMATIONAL QUESTIONS ON INCOMING CALLS
• MAINTAINING IMPECCABLE ATTENDANCE RECORD
• REMAINING FRIENDLY AND APPROACHABLE WITH ALL CUSTOMERS/FELLOW EMPLOYEES
• OCCASIONAL DATA ENTRY AND OTHER DUTIES AS ASSIGNED (BASED ON CALL VOLUME)

IDEAL CANDIDATE QUALIFICATIONS:

• AT LEAST ONE YEAR OF VERIFIABLE OF OUTBOUND DISPATCH EXPERIENCE (TOWING, TRUCKING, E-911) PREFERRED
• AT LEAST ONE YEAR OF VERIFIABLE EXPERIENCE OF CALL CENTER/TELEMARKETING EXPERIENCE
• **ONE YEAR EXPERIENCE WORKING IN AN EXTREMELY FAST PACED ENVIRONMENT
• FREIGHT ROUTING
• AT LEAST ONE YEAR OF VERIFIABLE CUSTOMER SERVICE EXPERIENCE
• SELF-MOTIVATED WITH A STRONG ABILITY TO PROVIDE EXCELLENT CUSTOMER SERVICE FOR INTERNAL AND EXTERNAL CUSTOMERS.
• ABILITY TO MANAGE TIME EFFECTIVELY
• COMFORTABLE WORKING IN STRESSFUL SITUATIONS
• ABLE TO EFFICIENTLY, CALMLY AND CONSTANTLY MULTI-TASK, WHILE PROJECTING A “SMILE ON YOUR FACE” DEMEANOR
• FAMILIARITY WITH PIERCE, KING AND THURSTON COUNTY GEOGRAPHIC AREAS
• STRONG ORGANIZATIONS SKILLS
• THE ABILITY TO HANDLE ALL PERSONALITY TYPES AND SITUATIONS AT ONE TIME
• THE ABILITY TO MAKE DECISIONS QUICKLY AND WITH CONFIDENCE
• THE ABILITY TO SIT FOR EXTENDED PERIODS OF TIME

STARTING WAGE $16-$18 (DOE) PER HOUR. PHONE CALLS NOT ACCEPTED

GENE'S TOWING IS A SMOKE/VAPE FREE COMPANY

Employer strictly complies with the reporting requirements of the Employment Security Department

Company Description

Genes Towing is a family owned towing company with over a half century tradition of serving customers in Pierce County and Lakewood, Washington with premier roadside support. We have a full line of Light and medium Tow Trucks, and heavy duty wrecker units for towing all types of autos, motorcycles, large trucks, semi’s, RV’s and buses. Our office is open 24 hours a day, 7 days a week, 365 days a year, and is staffed by professional and friendly dispatchers who will answer your call and immediately send out a licensed tow truck driver.