This position will be responsible for the day-to-day operation of the Downtown Genesis Health Clubs Front Desk and Sports Bar, which include hiring, recruiting and training new staff. This includes, but is not limited to, all bar back duties, processing guest check ins, member and guest retention and maintaining quality customer service. In addition, ordering all products/beverages for the desk and sports bar.

Communicates kindly and sincerely using members/guests names

Check members in and out efficiently

Knowledgeable of Clubs amenities and surroundings

Knowledgeable of Sports Bar products and hours

Ensures member/guest satisfaction & Loyalty

Duties and Responsibilities:

Execute procedures as outlined by front desk manual.

Drive Sales

Understand and enforce all club and bar rules and guidelines.

Supervise the accuracy of inventory for the bar and shake this!

Responsible for loss prevention.

Assist General Manager with all front desk operations, which include hiring, scheduling, training and management of staff.

Responsible for daily register deposits.

Maintains office supply orders for all club employees.

Attends all staff and club meeting and events.

Establish and maintain professional relationships with members/guest and staff.

Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.

Ensures desk and bar are clean, maintained and organized at all times.

Expectations:

Present a professional demeanor at all times when representing the Genesis Health Clubs

Provide input in developing strategies to support club and bar goals and objectives

Develop and build a team atmosphere among staff and department

Ability to respond to common inquiries or complaints

Job Requirements:

Available to work weekends and evenings and holidays

Must hold current CPR certification or obtain within 60 days of start date

Ability to work well with others

Experience in cash handling and credit cards

Customer service abilities

Experience with bartending and drink menu creation and maintenance

Physical Requirements:

Ability to stand for long periods of time

Ability to lift up to 35 pounds

Ability to communicate with guests and other associates, including reading, writing and speaking