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Social Media Coordinator

Genesis Health Clubs

Social Media Coordinator

Wichita, KS
Full Time
Paid
  • Responsibilities

    Job Summary:

    As a savvy social media specialist, you are, well, SOCIAL. You’re able to facilitate conversations among people online and interact with others to answer any questions they may have and provide support. You are a Genesis brand ambassador to the public, you are part writer, part teacher, part developer, and part analyst; someone who understands the science/art/existence of social media and online reviews and how to use it to market our company. You enjoy writing, tweeting, posting and designing dynamic content for our promotional posts for social networks and future blogs. You also relish the opportunity to help conceptualize, coordinate, promote and go to our club and community events, managing the process and interacting with members & guests on a personal level. You also know there is more to understanding social platforms than knowing how to post a tweet or update a Facebook status. You understand the importance of our online and offline reputation. You are adept to the constant changing landscape of social media and can ensure that the company is always using the platforms in the best way. You know how to organize content, use proper grammar, and spell things correctly, but more importantly you have an insatiable passion for social media and building community within our clubs.

    Duties and Responsibilities:

    Writing social media optimized posts that provide exceptional content for the reader first and foremost, and inform customers of our company, solutions and products in a contextual way, engaging on an emotional, human level

    Scheduling of social posts to coincide with new product launches, industry announcements, events, press coverage, etc. Organizing a calendar that includes social presence from each ancillary revenue department.

    Assisting clubs in the development of their own social media content

    Moderating social platforms to encourage conversation, remove spam content, respond to reader questions and assist with customer service questions in a real-time fashion.

    Staying current on social platform developments and updates that occur often and without notice, such as Facebook/Instagram algorithm changes as well as functionality updates on LinkedIn, Twitter, TikTok,, and others

    Continually optimize programs to grow communities and increase engagement

    Analyzing social media engagement metrics, such as new user growth, fan likes, comments and shares, and report these numbers on a weekly basis

    Monitoring, listening and responding to users in a “Social” way while cultivating new users and increasing activity of current users

    Design and build social media assets (i.e.: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, and blog)

    Compiling reports for management showing results (ROI)

    Job Requirements:

    2+ years of Social Media experience

    BA in Marketing, Communications, or Journalism preferred

    In-depth knowledge and understanding of Social Media platforms and their respective participants and how each platform can be deployed in different scenarios

    Experience using Social Media Management systems such as Expion, HootSuite or TweetDeck

    Excellent writing, language, and communication skills

    A team player with the confidence to take the lead and guide other employees when necessary

    Makes evident good technical understanding and can pick up new tools quickly

    Customer service abilities

    Available to work weekends and evenings when needed for social media coverage or events