Position: Guest Services Coordinator

Reports To: Waterpark Manager

Employee Type: Full Time

Job Summary:

This position will be responsible for the day-to-day operation of all ticketing and admissions functions including ecommerce tickets, on-site ticket operations, special event ticketing, RFID technology, electronic admissions menu boards and access control.

These duties will include training, scheduling, and auditing of staff.

Duties and Responsibilities:

-Operate within the budget and identify new ways to improve the development of the business

-Creatively generate revenue and control costs

-Train and schedule all staff to enable them to carry out their own duties and responsibilities

-Execute special events/promotions in the waterpark

-Monitor staff

-Answers phones

-Interacts with guests in a positive, enthusiastic manner

-Greets every guest

-Responsible for daily cash handling, security, and deposits

-Participate in employee meetings, review, and development

-Establish and maintain professional relationships with members/guest, suppliers, and staff

-Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

-Ensures all admissions outlets are clean, maintained and always organized

-Ensures admissions outlet is stocked with all necessary supplies

-Recommends pricing strategies

-Programs POS system

-Ensure compliance with all national, state, and local laws

-Other duties and projects as assigned

Expectations:

Present a professional demeanor at all times when representing all business entities of the Genesis Sports Complex

Provide input in developing strategies to support waterpark and goals and objectives

Develop and build a team atmosphere among staff and department

Ability to respond to common inquiries or complaints

Job Requirements:

Available to work weekends, evenings, and holidays

Ability to work well with others

Experience in cash handling and credit card processing

Customer service abilities

Experience managing in the food/beverage/retail industry

Physical Requirements:

Ability to stand for long periods of time

Ability to lift up to 35 pounds

Ability to communicate with guests and other associates, including reading, writing, and speaking