Position: Courtesy Services

Reports to: Club Manager

Employee Type: Part/Full Time

Job Summary:

This position will be responsible for the day-to-day operations of Courtesy Services including, washing & folding all towels, checking locker rooms and training floors for cleanliness, stocking clean towels at front desk and Personal Training Desk, as well as maintaining quality customer service.

Duties and Responsibilities:

Wash, dry and fold all club towels

Maintain adequate supplies of clean towels at the Front Desk and PT Desk

Knowledgeable of Clubs amenities and surroundings

Communicates kindly and sincerely using members names

Attends all staff and club meetings and events

Establish and maintain professional relationships with members and staff

Ensures laundry room is clean, maintained and organized at all times

Ability to respond quickly and appropriately to club needs

Expectations:

Present a professional demeanor at all times when representing the Genesis Health Clubs

Provide input in developing strategies to support club goals and objectives

Ability to respond to common inquiries or complaints from members

Job Requirements:

Available to work weekends and evenings and holidays

Ability to work well with others

Customer service abilities

Physical Requirements:

Ability to stand for long periods of time

Ability to lift up to 35 pounds

Ability to communicate with guests and other associates