Have you always been told that you have a talent for persuading people? Do you have a positive, optimistic disposition? Are you good on the phone? Do you like being in control of your own income? If you answered yes, this is the job for you. This position will be responsible for contacting and setting appointments with inbound web leads for the largest, fastest growing health club company in the Midwest. Will also handle inbound telephone inquiries and retain cancelled members via phone, e-mail and social media.

Duties and Responsibilities:

Meet and exceed goals for contacting all inbound web leads within set time parameters

Meet and exceed goals for conversion of web leads into physical appointments within the clubs

Meet and exceed goals for retaining cancelled memberships

Expectations:

Present a professional demeanor at all times when representing the Genesis Health Clubs

Exhibit ability to communicate clearly, effectively and persuasively

Repeatedly deliver assigned scripts without sounding forced or stale

Consistently think on toes to answer unexpected objections

Able to understand and adapt to multiple computer programs, CRM systems and data reporting formats

Job Requirements:

Bachelor’s/Associate’s Degree in Marketing, Advertising or Communications preferred but not required

Minimum two years experience in sales, cold calling or telephone-based customer retention

Must have strong organizational and multi-tasking abilities

Ability to work well with others

Customer service abilities

Available to work weekends and evenings when needed