Job Description
Genesis Technical is looking for an Inside Sales Customer Support Representative. This is a direct opportunity.
Tasks and Work Activities
· Manage requests and gather information to complete customer/vendor compliance data questionnaires.
· Confer with customers by email, telephone or in person to provide information about products or services, take and enter orders, production progress and costs, internal inspections of old parts, malfunctions, exchanges, refunds, replacement parts, warranties, substitutions, modifications, part numbers, cancel accounts, or obtain details of complaints.
· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to support/satisfy client.
· Complete contract forms and prepare change of address records.
· Refer unresolved customer grievances to designated departments for further investigation.
· Determine charges for services requested, process quotes, and arrange billing.
· Compare disputed merchandise with original requisitions and information from invoices.
· Discuss use and features of various parts, based on knowledge of machines or equipment.
· Confer with sales team for required information to process purchase orders.
Other Requirements
· This position reports directly to the Senior Vice President.
· This hourly position is considered regular, full-time, and requires a minimum in-office schedule of 40 hours per week.
· Confidentiality – The ability to limit access and use of information and documents to authorized persons.
· Integrity – Job requires being honest and ethical.
· Attention to Detail – Job requires being careful about detail and thorough in completing work tasks.
· Valid driver’s license and dependable transportation.
· Observe and comply with AVC’s rules and regulations.
· Must agree to (and pass) a background check and drug screening testing.
Edu cation
· Associate degree or higher, or equivalent experience considered.
· Experience in reading instructional manuals and technical drawings preferred.
Company Description
At Genesis, we love people. Our mission is to be a blessing in all we do while putting people to work. We specialize in partnering with candidates and clients to bring the right people together to accomplish great things.
At Genesis, we love people. Our mission is to be a blessing in all we do while putting people to work. We specialize in partnering with candidates and clients to bring the right people together to accomplish great things.