Job Description

CUSTOMER SERVICE RESPONSIBILITIES:

· Provide first level contact and convey resolutions to user issues

· Properly escalate unresolved queries to the next level of support

· Track, route, and redirect problems to correct resources

· Update user data and produce activity reports

· Walk users through problem solving process

· Follow up with users, provide feedback and see problems through to resolution

· Utilize excellent service skills and exceed user expectations

· Ensure proper recording, documentation, and closure

· Recommended procedure modifications or improvements

· Preserve and grow your knowledge of Online Customer Service procedures, products and services

ASSIST SALES DEPARTMENT IN ALL ASPECTS OF SALES ACTIVITIES, INCLUDING BUT NOT LIMITED TO:

· Sales Order Processing, Review & Fulfillment

· Customer Service, Problem Solving and Attention to Detail

· Warehouse Shipping Coordination

· Multi Department Task Coordination of Inquires & Requests

· Data Entry of Department Related Records

· Proficient with Microsoft Outlook, Word, Excel, Adobe Acrobat and Power Point.

· Excellent organization and Numerical reasoning skills

· Excellent verbal and written communication skills