Reporting to the Patient Support Supervisor, the Patient Support Specialist is responsible for resolving inbound patient requests related to billing and appointment scheduling in a multi-channel environment. The ideal candidate will be motivated by joining a quickly growing organization.

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our mission is ‘To empower our patients to live healthier, more rewarding lives through accessible, affordable and effective mental healthcare tailored to their needs.’

PATIENT SUPPORT SPECIALIST JOB RESPONSIBILITIES:

• Schedule appointments for new and established patients while considering patient insurance, schedule templates and patient/provider preferences
• Monitor multi-channel inbound patient requests to ensure timely response and accurate resolutions
• Work with patients and insurance carriers to resolve patient billing inquiries
• Responsible for maintaining individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, Call Quality, and others
• Maintain confidentiality of all patient information with a full understanding of HIPAA requirements
• Demonstrates flexibility to meet the needs of all internal and external customers including changes to workflows, work volume and work schedules
• Other duties as assigned

IDEAL CANDIDATE PROFILE:

• Passionate about our mission and inspiring others
• Self-starter, for whom no task is too big or too small and takes ownership of their decisions
• Experience working in a behavioral health call center
• Experience with insurance plans and benefits
• Contribute to the collective effort both within own scope - and beyond - as needed
• Creative and strategic thinker
• A lifelong learner who believes in giving and receiving feedback to get better each day
• Organized & process-oriented

SKILLS/QUALIFICATIONS:

• 2-4 years in a healthcare environment required, preferably in billing, front office administration or call center
• Must possess strong conflict resolution skills and the ability to multi-task while maintaining the highest-level of quality in every patient interaction
• High School diploma or GED required

AT GEODE HEALTH, WE OFFER:

• Competitive compensation
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan
• State of the art technology

WHY WORK FOR GEODE HEALTH?

At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.

To learn more, visit us as www.geodehealth.com