Under direct supervision, responsible for processing refund checks to facilitate and complete successful, accurate and timely application of refunds.
- Reviews refund checks and supporting documentation for completeness and accuracy; researches as necessary.
- Applies solicitated and unsolicited refund checks to corresponding claim(s) in the claims processing system.
- Documents and completes transaction in refund check tracking system.
- Creates and sends written correspondence using approved templates.
- Creates and submits detailed reports, including outcome reports.
Required Skills
Required:
- Basic knowledge of accounting or bookkeeping principles and practices.
- Basic skills in automated accounting or tacking systems, including the ability to efficiently enter data, and extract data and reports.
- Ability to understand and apply moderately complex documents, and oral and written instructions.
- Ability to compare and discern the difference between multiple sets of data or information.
- Basic problem solving and analytical skills, including the ability to perform routine analysis and solve problems using identified data and information.
- Produces work that is accurate and complete.
- Produces the appropriate amount of work.
- Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
- Rebounds from setbacks and adversity when facing difficult situations.
- Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
- Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people.
- Strong oral and written communication skills, with ability to express self clearly and professionally, with appropriate grammar and spelling, and document according to standards.
- Ability to work independently and as part of a team.
- Demonstrates a commitment to HPSJ’s strategy, vision, mission and values.
- Time management and organizational skills. Uses time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Can attend to a broader range of activities. Meets deadlines.
- Basic arithmetic skills.
- Basic skills in Windows, Excel, Word and Outlook.
- Ability to handle confidential information with appropriate discretion.
- Ability to speak and be understood in English.
Preferred
- Basic knowledge of HPSJ systems as they relate to claims.
Required Experience
Required
- High school diploma or general education degree; and
- At least one year in accounting or bookkeeping; or
- Equivalent combination of education and experience.
Preferred
- Claims processing experience.