SERVICE ADVISOR

SUMMARY

We are looking for a competent, friendly service advisor to join our automotive shop. The individual in this role would act as the point of contact for our automotive customers, from initial greet, to service explanation, to payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and the ability to perform basic math skills. Service Advisor (experience a huge plus) (previous use of CDK another Plus).

All employees are expected to demonstrate core behaviors that help us provide the level of service that customers expect

+--------------------------------------+--------------------------------------+ | KEY COMPETENCIES | DESCRIPTORS | +--------------------------------------+--------------------------------------+ | 1. DRIVE | Self-motivated to take action and to | | | do more than what is expected in | | | order to deliver excellent service. | +--------------------------------------+--------------------------------------+ | 2. DESIRE TO LEARN | Actively seeks to build or acquire | | | new knowledge in order to improve | | | and develop skills. | +--------------------------------------+--------------------------------------+ | 3. SPEED OF EXECUTION | Carries out job duties in a manner | | | that demonstrates ability to achieve | | | the expected level of efficiency, | | | quality, and customer service. | +--------------------------------------+--------------------------------------+ | 4. DETAIL ORIENTATION | Completes tasks accurately, | | | thoroughly and with an eye toward | | | quality, and in accordance with | | | established processes and procedures | +--------------------------------------+--------------------------------------+ | 5. RELIABILITY | Assumes personal responsibility for | | | all aspects of work: quality, | | | timeliness and results; seeking to | | | complete tasks with little | | | oversight. | +--------------------------------------+--------------------------------------+

ESSENTIAL JOB FUNCTIONS

• Greet customers upon arrival to shop
• Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
• Connect customers with appropriate automotive mechanic or technician
• Consult with mechanics regarding appropriate service options
• Develop as many solution methods as possible, attempting to keep costs low
• Explain all service options to customers including time and cost estimates
• Provide in-depth information on original equipment manufacturer (OEM) part options
• Advise customers on warranty protections and other potential cost-saving service options
• Track maintenance or repair status, fill out reports on labor and cost of all services
• Perform post-service inspection with customers and answer any questions they may have
• Ring up customers at the front desk, facilitate financial transactions
• Perform customer service duties i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
• Manage shop workflow and schedule for mechanics and technicians

PROMOTE SERVICES

Automotive Service Advisors also promote sales for their dealerships. They do this by speaking with customers about new products, services and scheduled maintenance that they can have performed on their vehicle to help it with its overall performance. Customers generally do not know everything about their cars, or the items available for their vehicles, so Automotive Service Advisors work to inform customers about different aspects, vehicle care and maintenance that can get their vehicles operating more efficiently.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform and enjoy each essential duty satisfactorily.

• High school diploma or equivalent required
• Bachelor’s degree preferred
• 5+ year in the automotive industry preferred
• Excellent interpersonal communication skills
• Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology
• Compassionate, patient demeanor
• Problem solving/critical thinking skills
• Extensive knowledge base of automotive industry and parts
• Additional duties as assigned by manager

EQUIPMENT/TOOLS

Operates equipment acceptably and safely

EDUCATION AND/OR EXPERIENCE

Minimum training required: ASE CERTIFICATIONS, BUT NOT REQUIRED TO BE HIRED                                                                                                            

COMPENSATION AND BENEFITS:

In addition to competitive pay, we offer our associates:

• Health insurance 
• Dental insurance 
• Vision, Life, Disability insurance 
• Paid vacation 
• Employee Vehicle Purchase Program 
• Professional work environment, with job training and advancement opportunities

APPLICANTS SHOULD SUBMIT THEIR RESUME

EQUAL OPPORTUNITY EMPLOYER

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Required Skills Required Experience

Must be licensed in Kentucky as a RN (Compact State). Graduate of an accredited School of Nursing Must have excellent clinical and customer service skills. ER or Critical Care experience preferred Preference given to candidates with the following certifications: BAC, ACLS, TNCC and CEN

BLS Certification - American Heart Association (Healthcare Provider) or American Red Cross (Healthcare Provider) required, must be current.