JOB SUMMARY
MONDAY TO FRIDAY 8AM-5PM
Responsible for sales and customer support responding to customer inquiries and managing sales
leads that originate primarily from telephone inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Respond to customer inquiries to Radwell by phone, email or through other means
- Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
- Source products for manufacturers not currently supplied by Radwell (new products)
- Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
- Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
- Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner
- Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
- Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
- Meet minimum daily standards for quotes and other sales output expectations
- Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
- Interact with all departments within Radwell to effectively meet customer commitments
- Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database
- Assist in business system database cleanup and ongoing maintenance
- Pro-actively develop new business through outgoing customer calls and other means
May be modified from time to time. Other duties, tasks and work may be assigned
METRICS - Quotes per day
- Order volume generated: Minimum Volume $25,000
- Quote: Order Ratio
- Outbound Calls
- Invoiced Dollars Generated
- Calls Taken
QUALIFICATIONS
- Must be able to speak and write Spanish fluently
- Must understand the sales cycle; ability to understand the Radwell International sales cycle
- Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment
KNOWLEDGE & SKILLS REQUIRED
- Strong Computer proficiency
- Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
- Ability to multi-task
- Ability to work at fast pace
- Attention to detail
- Problem solving abilities
- Good communication skills
- Ability to sell
EDUCATION & EXPERIENCE
Previous sales experience in a related environment or a college degree in business or a related field of study
BONUS/COMMISSION PLAN
Eligible for commission after successful completion of introductory 90 days.
Required Skills
Fluent in Spanish.
Required Experience
Some sales experience will be nice but we can train.