Job Description

• Ensuring that existing delivery obligations are adhered to on time and in accordance with the order through effective interface management with customers and production.
• Independent scheduling and order planning according to internal specifications and in cooperation with internal interfaces (e.g. production management, quality, controlling, logistics, etc.)
• Independent inventory monitoring
• Independent assurance of effective customer communication
• Independent master data maintenance in the intended systems (MES; SAP)
• Initiation of necessary services (e.g. sterilization, printing, etc.)
• Initiation of necessary activity allocations (e.g. special allocations)
• Participation in the processing of complaints and monitoring of the blocked stock
• Independent batch traceability in the event of complaints
• Participation in inventory measures and audits
• Preparation of / participation in customer meetings according to instructions

Qualifications

• Knowledge gained in at least three years of on the job training in a combarable role in Customer Service
• In-depth experience in the field of customer service
• Good knowledge of commercial order processing
• Good knowledge of order planning and tracking
• Very good computer skills (MS Office)
• User knowledge of ERP and MES systems
• Independent, team-oriented and proactive way of working
• Reliability and flexibility
• Organizational talent
• Good communication skills
• Good business understanding
• Basic understanding of risk detection
• Thinking and acting in overall contexts

Additional Information

All your information will be kept confidential according to EEO guidelines.