THE JOB:

The ideal candidate will be the point-person on all communications regarding support inquiries, whether through phone, email or chat. You will assist with providing customers knowledge about the registration process as well as any relevant product data.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Give clear answers to any interested and signed insurance customers via phone, email or chat

• Give clear answers along to agents via phone, email, or chat

• Follow up on any pending support tickets

• Transfer any specific insurance-related product questions to our carrier partners

• Escalate any technical issues to Get Covered’s team

• Manage any cancellation and dispute requests

• Assist customers with policy changes

• Review new policy purchases for within our audit program

• Keep detailed records of support tasks that need done and tasks that have been completed

• Assist with the claims process

• Perform other work-related duties as assigned

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS AND ABILITIES):  

• Previous service experience in a customer service environment preferred but not required

• Prior experience within the SaaS industry is a plus but not required

• Prior experience within the Insurance industry is a plus but not required

• Excellent verbal and written communication skills along with attention to detail

• Basic computer skills and proficiency with Microsoft Office Suite (Word, Excel PowerPoint, etc.) required

• Have excellent time management skills

• Have excellent problem solving skills