Getac is a passionate team that takes pride in our tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a transparent working environment. Getac strives to promote an inclusive culture to create a workplace that reflects the diversity of the communities it serves. We are looking for growth mindset team members to help lead the way.

• We are a team full of employees that believe in by working together we win together
• We offer a generous health care policy, PTO, and 401(K) with a 3% Contribution
• We believe in making a difference every day
• Performance based bonuses

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The Position

Getac is searching for a Solutions Architect that will be responsible for actively driving and managing technology evaluations during the pre-sales process. You will work in conjunction with the regional sales team as the key technical advisor and advocate for our products and solutions. You must be able to identify the appropriate solution and products for Regional Sales Managers and Customers. Must be able to multi-task and manage several technical pre/post sales activities in a time sensitive manner to support customer's business needs.

Essential Job Duties ****

• Responsible for development and delivery of product demonstrations.
• Responsible for representing the product to the customers and at field events such as conferences, seminars, tradeshows, etc.
• Responsible for timely, accurate and detailed communications and tracking of projects via internal systems.
• Able to respond to functional and technical elements of RFQ's and RFP's.
• Able to travel throughout the regional sales territory and US.
• Able to travel internationally as required
• Able to clearly communicate technical issues to our overseas engineering team.
• Manage escalations, customizations and communicate across all teams.
• Identify all technical issues of assigned customer accounts to assure complete customer satisfaction through all stages of the sales process.
• Must be able to follow-up and use technical capabilities to support customer post-sales issues.
• Convey customer requirements to the Product Management team.
• Understanding the customer market needs by industry vertical and feedback to the R&D engineering teams.
• Requires travel 50 to 75% of the time.
• Manage time between the RSM's in the territory by prioritizing customer needs.
• Must be an US or Naturalized Citizen for access to military bases and other restricted areas within the Federal DoD space.

Core Competencies

Adaptability & Accountability: Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation and takes responsibility for own actions.

Analytical Skills: Synthesizes complex or diverse information, prioritizes projects and determine best way of meeting deadlines and requirements.

Attendance & Punctuality: Schedules time off in advance, begins working on time, keeps absences within guidelines, ensures work responsibilities are covered when absent and arrives at meetings and appointments on time.

Business Ethics: Works with integrity and ethically, upholds organizational values and abides by written policies.

Communication: Expresses ideas and thoughts both verbally and in written form, exhibits good listening skills and comprehension, responds well to questions, writes clearly and informatively and edits work for spelling and grammar. Presents accurate numerical data effectively.

Compliance: Within specified functional area of authority, is personally accountable to understand and ensure regulatory and policy compliance with state and federal requirements in accordance with his/her respective job duties and responsibilities.

Confidentiality: Maintains a high degree of confidentiality.

Customer Service: The extent to which the employee provides prompt and high-quality service to team members, vendors and internal/external customers.

Judgment: Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process and takes responsibility for communication including what is heard.

Organization: Maintains clean, functional workspace, continuous workflow to meet daily/weekly/monthly deadlines.

Safety: Attends required safety meetings, follows the Injury and Illness Prevention Plan (IIPP) and reports unsafe conditions, keeps workplace in safe condition.

Teamwork / Morale: Treats others with respect and courtesy, gives and welcomes feedback, inspires the trust of others, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations. Engages consistently in professional behavior.

Training: Completes company required training timely.

Other Job Duties:

• Attend weekly evening conference calls with GTC R&D teams.
• Complete weekly report.
• Complete weekly Sales Force entries as directed.
• Timely and accurate expense report submissions.
• Customer Engineering Customization process management.

Experience & Education

• BS degree in Electrical Engineering or similar field is required or an equivalent combination of education and experience preferred.
• Certifications: A++, MSCE and graduate degree are a plus. An equivalent combination of education and experience preferred.
• Requires 5-7 years of pre/post field support with a rugged mobile computer device company or similar industry.
• Excellent teamwork and prior experience in collaboration with field sales team, field sales engineers, R & D engineers, end-customers and 3rd party vendors is required.
• Ability to multi-task, prioritize and escalate troubleshooting issues in a time sensitive manner is expected.
• Excellent verbal, written, communication organizational skills are needed.
• Must be a self-starter with energy, initiative, and a strong work ethic and thrive in a fast-paced detail-oriented environment.
• Experience working with Federal DoD and Federal Civilian customers is a plus.
• Government security clearance is a plus.
• Military Veteran Preferred

Computer & Software Skills

• Hardware and software troubleshooting on laptops, tablets, handhelds and mobile devices.
• OS/Image builds – INF drivers, system drivers, BIOS, encryption, etc.
• Microsoft Certification a plus.
• Experience supporting end-user installation, configuration, upgrades and migration.
• Experience troubleshooting technology in vehicles to include interoperability of computers with mounts, docks and other third party devices.
• Gobi, 3G, 4G knowledge and wireless troubleshooting
• Use of computer systems, MS office is required. Prior experience in a technical support role or project management role is a plus.

Travel:

• Requires travel 50 to 75% of the time.
• Must have a valid Driver's License, proof of current vehicle insurance and a driving record that meets the company's insurer's criteria; must be able to use own vehicle in the course of work.
• A passport is required for international travel.

The Location

Getac is based in Irvine, CA but this position will be a remote position in the Southwest, preferably Colorado.

Why Should You Apply?

• Great Benefits, interesting work
• Reasonable Hours to preserve a positive work/life balance
• Engaging, supportive culture – we have FUN!

Pay Range:

$85,000 - $95,000 DOE

*No outside recruiting is required

Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.