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Technical Support Specialist

Getac, Inc.

Technical Support Specialist

Minneapolis, MN
Full Time
Paid
  • Responsibilities

    We are a growing technology company based in Bloomington, Minnesota that offers team members opportunities to work on innovative technology, in a supportive, transparent culture. 

    THE COMPANY:? 

    Getac Video Solutions is a fiercely innovative technology company that provides video capture, evidence management, rugged hardware and robust software solutions for public safety and military.  

    • Our technology allows for increased transparency and accountability. 
    • We believe in making a difference every day. 
    • We offer health care, PTO, 401(K), gym and fitness discounts. 
    • We also provide free snacks and drinks.

     

    THE POSITION:  

    We are looking for a TECHNICAL SUPPORT SPECIALIST to join our growing team.  

    EVERY DAY YOU WILL: 

    Provide proactive, responsive, and clear direction to current customers and internal Solutions Architects. The Tech Support Specialist will support our commitment towards providing exemplary service and surpassing customer expectations at every opportunity.   

    Here's what might happen on a typical day: 

    • Maintain professional and friendly relationships with customers 
    • Provide exceptional customer service support and assistance to clients. 
    • Communicate with clients using phone and email correspondence to resolve issues. 
    • Field customer questions about general functionality and usage of the software systems. 
    • Troubleshoot complicated hardware and software issues. 
    • Perform troubleshooting in a live production environment. 
    • Validate customer reported issues in a professional manner. 
    • Provide appropriate solution based on analysis of customer reported issues. 
    • Follow up with post technical support tickets. 
    • Organize, maintain, and update CRM ticketing system. 
    • Work as needed to fulfill caseload requirements which may include on-call duties. 
    • Issue RMA ticket

     

    IN YOUR PAST EXPERIENCE: 

    • Experience with Windows Server (OS, Networking) environment  
    • Strong verbal and written communication skills  
    • Network IT experience 
    • Familiarity with network security concepts including firewalls, anti-virus and IDS/IPS. 
    • Experience with wireless/wired networking and VPN solutions is a plus. 
    • Associate degree in electronics/IT (or equivalent professional certifications/experience) is preferred

     

    ABOUT YOU: 

    • You are legally authorized to work in the United States on a full-time basis. 
    • You live within a commutable distance of our office. 
    • You have 2+ years software/hardware technical support experience

     

    THE LOCATION:? 

    Getac Video Solutions is based in Bloomington, Minnesota. This is a great place to work because we are close to public transportation, restaurants, have access to a free gym and free covered parking.  

    WHY SHOULD YOU APPLY? 

    • Entrepreneurial culture locally, but part of a global company 

    • Great Benefits, interesting work 

    • Reasonable Hours to preserve a positive work/life balance 

    • Engaging, supportive culture – we have FUN!

     

    *No outside recruiting is required 

    GETAC IS AN EQUAL OPPORTUNITY EMPLOYER THAT IS COMMITTED TO DIVERSITY AND INCLUSION IN THE WORKPLACE. WE PROHIBIT DISCRIMINATION AND HARASSMENT OF ANY KIND BASED ON RACE, COLOR, SEX, RELIGION, SEXUAL ORIENTATION, NATIONAL ORIGIN, DISABILITY, GENETIC INFORMATION, PREGNANCY, OR ANY OTHER PROTECTED CHARACTERISTIC AS OUTLINED BY FEDERAL, STATE, OR LOCAL LAWS.