4 Point Consulting is partnering with Getaround to recruit a Safety Associate in San Francisco.

At Getaround, we want to create a community where members feel safe to share their cars and to be a trusted guide, offering exceptional service, when issues arise. Getaround’s Safety team is central to this mission by working to vet car renters, detect fraudulent users, assist car owners with safety incidents, and enforce policies to keep the Getaround community safe.

As a Safety Associate you will be a safety champion for members, helping deliver an extraordinary customer experience while making sure Getaround is safe from irresponsible individuals.

You’ll have the opportunity to work on and solve a variety of issues from resolving safety incidents to investigating fraudulent users. The ideal candidate for this role is a bright, energetic, and passionate individual willing to go the extra mile, has an almost maniacal approach to being vigilant about safety and is a sympathetic communicator in stressful situations.

PRIMARY RESPONSIBILITIES (AKA “WHAT YOU’LL BE DOING”)

• Investigate, document, and resolve safety incidents while meeting deadlines and service levels

• Be the “go-to person” for immediate action and investigation when there are safety issues

• Respond to and resolve escalated customer support issues via phone and email channels

• Coordinate and collaborate with customer support, legal, and public relations on escalated safety related incidents

• Investigate cases of user misconduct and take appropriate action on user accounts by enforcing Getaround policies

• Vet car renters for potential risk that includes payment and/or identity fraud

• Work within the Safety team to develop policies and processes that protect car owners, car renters, and Getaround from risk

• Champion and uphold Getaround’s brand as a safe and trusted service

QUALIFICATIONS (AKA “SKILLS”)

• Bachelor’s degree or equivalent work experience

• 2+ years in Trust & Safety field, Risk Management and/or Customer service

• Excellent verbal and written communication skills

• Detail oriented

• Experience handling customer escalations under pressure

• Must be willing to be available evenings or weekends as needed as the team operates 24/7

• Self-motivated and ready to adapt quickly to fast changing situations

• Experience with Google Sheets or Excel

ADDITIONAL AWESOMENESS

• Experience with on-demand marketplace, e-commerce, etc. not required but a strong plus

• Knowledge of Zendesk and/or other CRM systems