Job Description

Customer Service Representatives ensure that client-assigned healthcare accounts are billed and paid both accurately and timely.

While having some previous work or educational experience is an advantage, we look for people with the right mindset, meaning a drive to serve others and to take a personal sense of pride in one’s work. We look for people who have an internal drive to do a good job regardless whether someone is watching. People who take initiative and know the quality of their work reflects back on them. People who succeed with us tend to be thoughtful, detail-oriented, and communicative. They are proactive, professional, responsible, well-spoken and polite. They are accountable to themselves and others. If you have these qualities, we’d love to speak with you.

ALL REMOTE POSITIONS MUST MEET OUR INTERNET SPEED TEST REQUIREMENTS - PLEASE TAKE THIS SPEED TEST IF YOU ARE APPLYING FOR THIS POSITION.

ALL REMOTE POSITIONS REQUIRE YOU HAVE A DEDICATED, SECURE, HOME INTERNET SERVICE WITH HIGH SPEED (FOR GAMING WITHOUT DELAYS) IN ORDER TO PASS THE GETIXHEALTH REQUIRED SPEED TESTS.   IF YOU DO NOT HAVE HIGH SPEED SERVICE, THE LINK BELOW ALLOWS YOU TO SEARCH  FOR COMPANIES IN YOUR AREA THAT CAN PROVIDE SUCH SERVICE:  HTTPS://WWW.MYMOVE.COM

  THE MINIMUM SPEED TEST REQUIREMENTS FOR THIS ROLE ARE:

MIN DOWNLOAD                               MINIMUM UPLOAD                  MAX LATENCY                           MAX JITTER

BANDWIDTH (MBIT)                           BANDWIDTH (MBIT)                    PING (MSEC)                       (MSEC)

_          50                                              40                                         25                                       10_

INSTRUCTION LINK: https://form.jotform.com/montytan/GTX-WFH  NOTE:  THE PHOTO OF YOUR WORKSPACE MUST INCLUDE A DEDICATED DESK OR TABLE THAT WILL ACCOMMODATE 2 STANDARD MONITORS AND A LAPTOP.  TAKE A WELL-LIT PHOTO.

TIPS TO ENSURE MAXIMUM SPEED:

•       TURN OFF OTHER DEVICES IN YOUR HOME THAT COULD POTENTIALLY PULL FROM YOUR BANDWIDTH (I.E., SMART PHONES, SMART TV’S, E-PRINTERS,          GAMING DEVICES, ETC.)  NOTE:  YOU SHOULD TURN OFF THE WIFI VIA THE SETTINGS ON THE DEVICE

•       REBOOT YOUR ROUTER (GENERALLY UNPLUG AND WAIT FOR 30 SECONDS TO PLUG BACK IN)

•       CONNECT ONLY A LAPTOP OR A DESKTOP COMPUTER DIRECTLY TO YOUR ROUTER VIA AN ETHERNET CABLE (CANNOT BE DONE VIA WIFI) DO            NOT USE A CELL PHONE

•       CLEAR YOUR CACHE, WEB BROWSING HISTORY, AND COOKIES

•       PERFORM THE SPEED TEST EITHER EARLY IN THE MORNING OR LATE IN THE EVENING, NEVER DURING THE HIGHEST TRAFFIC PERIODS IN ORDER TO              MAXIMIZE YOUR SPEED

YOU MUST HAVE HIGH SPEED INTERNET SERVICE THAT SUPPORTS GAMING (WITHOUT DELAYS) TO BE ABLE TO DRIVE THE SOFTWARE AND VOICE MODULE TO PERFORM THIS ROLE.

TEST SITE LINK: HTTPS: https://www.att.com/support/speedtest

POSITION RESPONSIBILITIES

• Medical Collections
• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
• Gathering information, performing research and resolving customer inquiries
• Communicating appropriate options for issue resolution in a timely manner
• Informing customers/patients about services available, and assess their needs
• Scheduling work to ensure accurate phone coverage, prioritizing calls and escalating as required

REQUIREMENTS EDUCATION AND EXPERIENCE

• High school diploma or college degree from an accredited college or university
• Attention to detail
• Proven PC proficiency in MS Office Suite Application
• Excellent verbal, written and interpersonal communication skills.
• TWO TO FIVE YEARS INDUSTRY OR EDUCATIONAL EXPERIENCE IN MEDICAL REVENUE CYCLE MANAGEMENT IS PREFERRED
• MEDICAL EXPERIENCE, EITHER PRACTICAL OR CLASSROOM KNOWLEDGE NEEDED
• Basic understanding of HIPAA is preferred
• Good attendance record

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

• The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
• Must be able to sit for extended periods of time with frequent bending and stooping

ADDITIONAL NOTES:

• Must be able to work any 8 hr. shift, Monday – Friday and occasional Saturdays

GETIXHEALTH IS AN EQUAL OPPORTUNITY EMPLOYER

Company Description

We are a leading healthcare revenue cycle management company with 1200+ employees in the United States and aggressive growth plans!