Gibson Abrasive Equipment is looking for a Customer Service and Part Sales Coordinator for our Indianapolis, Indiana location. For over eighteen years, Gibson has been a trusted partner in the wheel blast equipment industry. As an original equipment manufacturer, we pride ourselves on our customer success stories.
What we do:
Design & Manufacture Shot Blast Cleaning Equipment
Custom Engineering Solutions
Blast Equipment Parts & Service Support
POSITION RESPONSIBILITIES AND DUTIES
THIS IS NOT A CALL CENTER POSITION. WE SELL PARTS AND SERVICE IN A MANUFACTURING SETTING.
Assist in answering the telephone
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Processing customer orders
Maintaining contact with customers concerning open orders
Quoting parts and/or service to customers and following up at a later date
Working with Engineering and/or purchasing on established orders or quoting information needed
Responding to customer inquiries via telephone, email or fax timely
Process RMA’s (customer returns) in a timely manner and follows up timely
Daily spreadsheet reports
Attend daily production meeting
Solicit sale of additional services or products
Maintain cost and list prices on parts
Update price list yearly
Update customer information in the customer service database
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Work on special short-term projects to offer customized support for new products or products at end-of-life
Monitor the customer satisfaction levels and develop methods for raising them
ROLE QUALIFICATIONS
High School education or equivalent
One year’s experience in Customer Service/Sales
WORK EXPERIENCE IN A MANUFACTURING WORK ENVIRONMENT
Microsoft Office proficient (Word, Excel)
Pleasant telephone voice/manner
Ability to operate simple office equipment
Excellent oral and written communication skills
HOURS ARE 7:30AM TO 4:30PM WITH A 1 HOUR LUNCH
DRESS CODE IS BUSINESS CASUAL
You should be proficient in:
SALARY INFO:
$23 - $26 / HR