Servers ensure the best possible dining experience for guests. All Servers will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.
Duties and Responsibilities
Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position.
Check in with your teammates and the MOD upon arrival and before leaving to see if you can do anything for them.
Provide a strong sense of knowledge and Hospitality to our guests and your teammates.
Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building.
Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual.
Work toward a thorough knowledge of the Death & Co compendium and how to navigate EverNote.
Maintain a comprehensive knowledge of our POS’ operation.
Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members.
Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy.
Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest.
Maintain effective communication with all teammates and members of the Ramble Hotel staff.
Comply with sanitation standards and procedures according to health and legal regulations.
Complete weekly cleaning duties, in addition to opening and closing duties.
Be up to date on Slack, with particular attention to the Announcement Board and the Server, Pre-Shift, and Product Updates channels, before you arrive for your shift.
Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift.
Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, Service, Coffee, and Tea programs.
Maintain a reasonable schedule with flexible availability, including early mornings or late nights, holidays, and time for All Staff meetings and tastings.
Be capable of covering any server or support position when needed.
The employee is responsible for getting a shift covered if they cannot report to a scheduled shift. If they cannot report to a shift and have exhausted all options for coverage, they must contact their supervisor to problem solve no less than 8 hours prior to their scheduled in time.
Demonstrate the Core Values of Gin & Luck:
Curiosity: We learn and improve through active observation and creative problem solving.
A.B.K.: We anticipate, prepare and execute with intention
Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end
Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us
Connection: We build relationships through intuition, empathy, and transparency
Reporting Structure
The Server report to the FOH Department Head and when necessary, other Department Heads and the property General Manager.
The Server works in tandem with the other hosts and the rest of the FOH staff.
Compensation and Benefits
$xx/hr plus plus a point percentage of the full house tip pool, based on hours worked per shift
Pre-tax transit benefits (in applicable locations)
One fair wage
High hourly for tipped employees
Tipped out BOH (where applicable)
Gin & Luck Medical Benefits
Health, Dental, Vision
Free Life Insurance
Optional 401k
PT employment benefits
Cultural Alignment among staff
Fun
Growth Oriented
Personal Ownership
Career driven
Team Minded
Inspired
Proud
People First Company
Educational Opportunities
Physical Demands
The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.