Job Description

OVERVIEW:

COME BE PART OF A MOVEMENT! AT GIRLS GONE STRONG (GGS), OUR MISSION IS TO CREATE EVIDENCE-BASED, BODY-POSITIVE HEALTH, FITNESS, NUTRITION, AND PREGNANCY EDUCATION FOR WOMEN AND THE PROFESSIONALS WHO WORK WITH THEM. BECAUSE WE BELIEVE WHEN WOMEN FEEL STRONG, CONFIDENT, AND EMPOWERED IN THEIR LIVES AND BODIES, WE CAN CHANGE THE WORLD.

IF YOU CAN HELP US UPHOLD OUR MISSION TO EDUCATE HEALTH AND FITNESS PROFESSIONALS, EMPOWER WOMEN, AND MAKE THE WORLD A BETTER PLACE FOR WOMEN AND GIRLS—WE WANT TO HEAR FROM YOU.

WE ARE A 100% VIRTUAL COMPANY. THIS IS A FULLY REMOTE POSITION REQUIRING 30-40 HOURS PER WEEK. CLIENT INTERACTION IS ALSO ONLINE ONLY, SO YOU CAN BE PART OF OUR ORGANIZATION FROM ANYWHERE IN THE WORLD.

JOB RESPONSIBILITIES INCLUDE:

• MANAGE LARGE AMOUNTS OF INCOMING COMMUNICATIONS (SALESFORCE, SLACK, EMAIL, SOCIAL MEDIA) IN A TIMELY MANNER (24-48 HOURS)

• CLIENT ACCOUNT MANAGEMENT:

  • SELL PRODUCTS OR SERVICES BY UNDERSTANDING CLIENT NEEDS AND RECOMMENDING OR OFFERING BEST PERSONAL SOLUTIONS FOR CLIENT

  • PROCESS INCOMING SALES LEADS AND GATHER REQUIRED INFORMATION

  • ASSIST WITH ORDERS, REFUNDS AND EXCHANGES

  • SEEK TO AVOID CANCELLATIONS AS WELL AS MOVE TO UPGRADE ACCOUNTS

  • ANSWER CLIENT QUESTIONS OR COMPLAINTS IN A TIMELY MANNER

  • RESOLVE PRODUCT OR SERVICE ISSUES WITH CLIENTS

  • MAINTAIN RECORDS OF CLIENT INTERACTIONS, PROCESS AND FILE ACCOUNT DOCUMENTS ELECTRONICALLY

• MODERATE FACEBOOK GROUPS WITHIN GROUP GUIDELINES

• KNOWLEDGE OF CURRENT RESOURCES (ARTICLES, FREE COURSES, ETC.) TO SHARE WITH INQUIRING CLIENTS

• DEVELOP AND MAINTAIN TRUSTING RELATIONSHIPS WITH CLIENTS IN A VIRTUAL ENVIRONMENT WITH OPEN COMMUNICATION AND KNOWLEDGE OF CLIENT’S PERSONAL NEEDS

YOUR QUALIFICATIONS:

• PERSONAL EXPERIENCE WITH STRENGTH TRAINING, HEALTH, FITNESS, NUTRITION,

• HAVE 2+ YEARS OF PROVEN EXPERIENCE IN CUSTOMER SERVICE OR CLIENT RELATIONS

• CAN WRITE CLEAR, CONCISE COMMUNICATIONS THAT ARE EASILY UNDERSTOOD BY OTHERS

• RESPOND TO EMAILS FROM AND TO CLIENTS SO THEY FEEL HEARD, UNDERSTOOD AND RESPECTED

• GOOD AT PROBLEM-SOLVING, ESPECIALLY ON YOUR OWN

• ABLE TO MULTI-TASK AND MANAGE YOUR TIME WELL

• KNOWLEDGE OF SLACK, GOOGLE DRIVE, SALESFORCE, TRELLO

• EXCELLENT COMPUTER SKILLS

TRAITS WE ARE LOOKING FOR:

• COLLABORATIVE. WE’RE COMMITTED TO WORKING CONSTRUCTIVELY WITH, AND SUPPORTING, OUR FELLOW TEAM MEMBERS. WE ALSO SHARE FEEDBACK WITH EACH OTHER OPENLY AND HONESTLY BECAUSE WE KNOW IT ALLOWS US ALL TO GROW AND DO OUR BEST WORK.

• INDEPENDENT. WE ARE 100% REMOTE AND WE ALWAYS HAVE BEEN, SO WE’RE ALSO SELF-MOTIVATED, PROACTIVE, COMFORTABLE MANAGING OUR OWN DEADLINES, AND ABLE TO WORK PRODUCTIVELY AND EFFICIENTLY ON OUR OWN.

• FLEXIBLE. THINGS CHANGE. LUCKILY, WE’RE ABLE TO SWITCH PRIORITIES AND TASKS AS NEEDED, LOVE LEARNING NEW THINGS, AND ARE COOL GETTING OUT OF OUR COMFORT ZONE.

• DRIVEN. WE’RE A MISSION-DRIVEN ORGANIZATION THAT BELIEVES IN LIFTING WOMEN UP. THAT SENSE OF PURPOSE DRIVES US AS WE SET BIG GOALS FOR OURSELVES AND WORK HARD TO MEET THEM.

• CRITICAL AND STRATEGIC THINKING. WE THINK CAREFULLY ABOUT OUR RESPONSE AND HOW TO USE IT TO MEET THE STRATEGIC GOALS OF THE BUSINESS WHILE SUPPORTING THE NEEDS OF OUR CLIENTS.

• INTELLIGENT COMMUNICATOR. WE ARE CLEAR COMMUNICATORS WHO CREATE EDUCATIONAL RESOURCES THAT ARE ACCESSIBLE, TRANSFORMATIVE, AND EASY TO UNDERSTAND.

• EMOTIONALLY MATURE. WITH EMPATHY AND UNDERSTANDING, WE ARE RESPONSIBLE AND ACCOUNTABLE FOR OUR EMOTIONS AND THE OUTCOME OF OUR ACTIONS.

• SOLUTION ORIENTED. WE PROACTIVELY SEEK TO IDENTIFY PROBLEMS AND SUGGEST SOLUTIONS IN ORDER TO CONTINUALLY IMPROVE

HOURLY RANGE:

LEVEL 1 = 2-5 YEARS OF EXPERIENCE = $18-$21/HOUR (THIS IS APPROXIMATELY $37,500-$43,680 PER YEAR, WHEN WORKING 40 HOURS/WEEK)

LEVEL 2 = 6-8 YEARS OF EXPERIENCE = $20-$24/HOUR (THIS IS APPROXIMATELY $41,600-$49,920 PER YEAR, WHEN WORKING 40 HOURS/WEEK)

LEVEL 3 = 8+ YEARS OF EXPERIENCE = $23-$28/HOUR (THIS IS APPROXIMATELY $47,840-$58,240 PER YEAR, WHEN WORKING 40 HOURS/WEEK)

BENEFITS AND PERKS INCLUDE, BUT ARE NOT LIMITED TO:

1. 401K RETIREMENT PLAN (ROTH AND TRADITIONAL OPTIONS; 4% MATCH)

2. WORKING FROM HOME — OR ANYWHERE IN THE WORLD YOU CHOOSE

3. WORKING WITH A TEAM OF UPLIFTING, STRONG WOMEN, COLLABORATING TO HELP OTHER WOMEN

4. FLEXIBLE WORK HOURS AND DAYS

5. EXTENSIVE EMPLOYER-SPONSORED GROUP HEALTH CARE (MEDICAL, DENTAL, VISION)

6. BASIC TERM LIFE AND PERSONAL ACCIDENT INSURANCE (EMPLOYER-PAID)

7. ACCRUED VACATION TIME

8. EMPLOYEE ASSISTANCE PROGRAM (EAP)

9. PARENTAL LEAVE POLICY (12 WEEKS PAID PARENTAL LEAVE)

10. BEREAVEMENT LEAVE (PAID TIME OFF FOR DEATH IN IMMEDIATE OR EXTENDED FAMILY

Company Description

Girls Gone Strong is a movement dedicated to women’s health, strength and empowerment. Mission Statment: We believe when women feel strong, confident, and empowered in their lives and bodies, we can change the world. Learn more: https://www.girlsgonestrong.com/what-we-believe/