Job Description

JOB SUMMARY:

The Customer Service Representative (CSR), will act as a liaison, provide product/services information, answer questions, and resolve any problems that customers may face professionally, effectively, and efficiently.

DUTIES/RESPONSIBILITIES:

• Customer service representative must maintain a high level of professionalism and be able to listen to customer issues and then offer quick and accurate solutions.
• Maintain professional interaction with customers via email and phone regarding product orders, vendor services, and client requests.
• Ownership, management, and monitoring of customer service email.
• Process customer product returns, exchanges and cancellations through Ship Station and Shopify.
• Accurately maintain customer return and order cancellation log.
• Identify and escalate issues for management support in a timely manner.
• Capable to investigate follow up and find solutions for customers.
• Maintain Glam-Aholic Terms & Conditions, as well as Shipping policy knowledge.
• Draft correspondence such as emails and letters.
• Assist in managing virtual assistants’ processes and tasks.
• Manage and track shipping errors by maintaining log.

JOB QUALIFICATIONS:

• Minimum 2 years’ experience in a customer service-related field.
• Strong background and proficiency in Microsoft Excel and Outlook.
• Highly organized. Ability to juggle multiple projects and meet deadlines
• Excellent verbal and written communication skills with an attention to detail and an eye for accuracy.
• Strong time-management and ability to multi-task.

EDUCATION AND EXPERIENCE:

• Minimum 2 years’ experience in a customer service-related field.

· High School diploma or equivalent.

· Valid Driver’s license.

PHYSICAL REQUIREMENTS:

· Must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50lbs and heavier with proper equipment.

· Requires bending, squatting, crawling, climbing, and reaching.

· Requires activities involving exposure to moving machinery, changes in temperature and humidity, dust, and fumes.

Company Description

Mia Ray’s love for fashion and sense of creativity has allowed her to create a lifestyle brand for savvy young women across the world. With customers from coast to coast, Glam-Aholic Lifestyle, which consists of the signature Glam Tote and exclusive Travel Like a G Travel Set, happens to be perfect for the everyday girl, jetsetter, mom or mogul. By popular demand, the line has extended into cosmetic bags, wallets, travel accessories and journals. Mia Ray’s highly sought-after pieces have sold-out multiple times and has landed her within the pages of Forbes.com and ESSENCE.com. As the face of her brand, she has become such a phenomenon in this market; she has created her own niche. From Mia’s personal branding approach to stellar marketing campaigns, she is able to connect with her customers like no other. In addition to running a glam empire, Mia dedicates her time to empower others by attending speaking engagements, hosting workshops and taking time out of her busy schedule to always share daily tips and advice. From a vision drawn in her notebook, Mia Ray has crafted a full-fledged lifestyle brand and made a household name for herself that is here to stay.