Job Description

COMPANY INFORMATION:

Glas Inc

https://glas.com

Glas, Inc is an extremely fast growing, early stage, product design, production and marketing company in a high growth segment of the electronic cigarette industry. The company and brand are highly regarded and considered one of the leaders in high quality luxury devices and premium e-liquid.

Glas believes in upholding the highest level of integrity and customer service while enjoying what we do and the people we work with! Over the course of the last two years, we have developed excellent manufacturing capabilities and an extremely vast domestic and international distribution network of brick-and-mortar stores and online retailers.

ABOUT THE ROLE:

Seeking organized and personable CUSTOMER SERVICE REPRESENTATIVE/PROCESSOR responsible for client coordination, customer service and office support.

KEY RESPONSIBILITIES

Contributes to team effort by accomplishing related results as needed:

Client Coordination

• Input and process purchase orders with new and existing clients to help fulfill customer orders
• Ensure accuracy and completeness in order fulfillment
• Communicate with customers to update order fulfillment timeline
• Follow up with customer after delivery to track satisfaction

Project Accounting

• Review and enter expenses for orders being processed, coordinating with Sales Account Manager on any deviation from original ordering plan
• Provide assistance to management with information on project profitability, revenue, margins, bill rates and utilization
• Monitor receivables and assist Sales Team with collections

Customer Service

• Assist sales team handling basic questions regarding products, services and other company elements
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Office Support

• Provide support answering phones, directing calls, taking complete messages
• Assist management with daily office activities and/or special projects
• General light office maintenance as required to maintain a professional atmosphere
• Contribute ideas and suggestions to help streamline company policies and procedures

Maintain Records

• Create customer accounts by recording account information
• Ensure project documents are complete, current, and stored appropriately in Quickbooks and customer information in Salesforce
• Maintain complete customer and project files, keeping accurate written records/notes of any correspondence with clients or actions taken on company projects or files
• Prepares product or service reports by collecting and analyzing customer information

SKILLS AND QUALIFICATIONS

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

REQUIREMENTS

• Customer Service: Works directly with the sales team and also retail customers to take process orders and insure quality of service. Being friendly and understanding their needs is crucial to the job
• Computer Skills: Basic computer skills including word processing, Excel, QuickBooks and Salesforce
• Time Management: Speed is of the essence. Being able to manage how much time is spent on a project is important
• Excellent organizational skills; attention to detail, and accuracy
• Deadline-Oriented with proven scheduling and time management skills
• Strong communication skills and service orientation
• Proficient in documentation and reporting
• Dependability, persistence and independent
• Customer service or office management experience is a must

COMPENSATION

Salary Based on Experience

Health Benefits

Company Description

Glas Inc was founded in Los Angeles in January of 2014 and is now one of the premiere e-cigarette hardware and e-liquid companies around the world in a high growth segment of the consumer products industry. We represent the very best of our industry, following a set of core values: a commitment to excellence, innovation, passion, and integrity – all of which has driven Glas to become an internationally recognizable, award-winning brand. Our sales & marketing office is located in West Los Angeles, with our manufacturing base here in Southern California, and distribution points all over the world. Our products are sold in 15+ countries and over 3,500 stores worldwide. Our brand is highly regarded with a strong reputation for producing incredible products thanks to our exquisite hardware, incredible flavors, iconic packaging, and unparalleled customer service.