As Inside Sales and Customer Service Representative, you are a key member of the team and represent The Wilcher Group and all entities of on inside sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You will also be responsible for a multitude of daily tasks including but not limited to data entry, accounting, reporting and other duties required by the president. You will work closely with other team members and management in multiple areas in a hybrid position based on your abilities. Must be self motivated, task and goal oriented and able to multi task with minimal oversight.

This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

Meet or exceed monthly sales goals

Receive incoming calls in professional and courteous manner

Perform marketing and sales functions to sell additional work and earn business

Complete work orders, return customer calls, and respond to customer complaints

Perform other duties as needed which may include cross-training in related positions

Work closely with management to ensure that budgets, accounting are met and exceeded.

Work closely with sales, outside sales and other key positions to ensure that world class customer service is delivered to all our clients.

Job Requirements:

Prior experience in the auto and/or flat glass industry is a plus

Computer literate, with working knowledge of work processing, business software and spreadsheet applications

Proficiency to navigate tablet based technology, Computer based technology and reporting.

Excellent communication skills

Good organizational and time management skills

Professional appearance and personality

Commitment to world class customer service

Being able to make decisions quickly and efficiently.

Quickbooks experience is a plus.

Benefits: Benefits package includes health care, Paid time off, Paid holidays, IRA , profit Sharing, vacation and savings clubs and opportunity for advancement.

We are actively interviewing for this position - Apply today and our hiring manager will follow-up! For Quicker consideration apply in person at 1740 Country Club Road, Harrisonburg VA 22802

Notice

Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.