We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.

As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer interactions.

This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

Identify customer needs and schedule service in professional and courteous manner

Complete work orders, update status, document customer communications real time

Connect with customers showing empathy and concern, handle service issues as they arise.

Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Prior experience in the auto and/or flat glass industry - or any trade related business - is a plus

Above average keyboard skills, comfort with current technology including applications such as Word and Excel

Excellent communication skills

Good organizational and time management skills

Positive, engaging personality

Benefits: Health Insurance, Paid Holiday, Sick, and Vacation

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!