Customer Service/Inside Sales (Ft. Lauderdale/Oakland Park)

Glass Doctor is looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.The target is to ensure excellent service standards and maintain high customer satisfaction.Responsibilities*** Effectively manage large amounts of incoming calls*** Schedule leads for auto and flat glass calls*** Identify and assess customers' needs to achieve satisfaction*** Build sustainable relationships of trust through open and interactive communication with our accounts and vendors*** Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution*** Scheduling and routing technicians jobs on a daily basis*** On a daily basis, follow up on all open estimates for customers*** Go the extra mile to engage customersRequirements*** Proven customer support experience in auto/flat glass or service industry*** Strong phone contact handling skills and active listening*** Familiarity with auto glass and flat glass*** Customer orientation and ability to adapt/respond to different types of characters*** Excellent communication skills*** Ability to multi-task, prioritize, and manage time effectively*** High school diploma*** 5 day work week with alternating Saturdays