Customer service dispatcher

Glass Doctor of Jacksonville

Customer service dispatcher

Jacksonville, FL
Full Time
Paid
  • Responsibilities

    Great Company! Room for advancement! Come be a part of our team!

    Paid Time Off (PTO)

    Paid Holidays

    Full time and part time available

    Tools and technology provided

    Coaching and Training

    Bonuses paid

    Flexible Hours and Scheduling

    Work/Life Balance

    Great Company Culture

    Strong Core Values

    Around here, we’re not just glass experts. We’re skilled craftsmen, makers and challenge solvers. We’re helping our customers bring their glass vision to life! Come join a brand rich in tradition for over 60 years, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.

    Primary Responsibilities:

    Respond to incoming calls and emails in a timely and professional manner

    Collect customer payments and follow up on missed payments or past due accounts

    Talking with suppliers to find the best price and availability of inventory

    Keep, organize and maintain paper and electronic records of jobs and progress

    Quoting products and services to customers in a manner consistent with maintaining profitability and efficiency

    Assist in receiving materials, and stocking them in the shop

    Complete work order paperwork, return customer calls and emails, and respond to customer concerns

    Perform other duties as needed, which may include cross-training in related positions

    Job Requirements:

    Computer savvy, with working knowledge of word processing, general business software and spreadsheet applications

    Experience billing and managing customer accounts

    Comfortable handling customer conversations, objections, and managing expectations

    Professional written and verbal communication skills

    Excellent personal organizational and time management skills

    Professional appearance and personality

    Must be able to lift up to 50 lbs unassisted

    Trades work and dispatch experience a plus!

    At Glass Doctor of Jacksonville, we want our team member’s tenure here, whether 2 years or 20 plus years, to be a positive experience and a path to personal and professional growth.

    Glass Doctor of Jacksonville is a local family-owned company with an excellent reputation in the community. We look forward to meeting you soon!

    Notice

    Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

    *Acknowledgement

    I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.