We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.

As a Dispatcher, you are a key member of the team and act as the operation hub. You work closely with installers, specialist technicians, ISRS, and customers to ensure a smooth work flow and successful operation. In this role, you will facilitate efficient routing, and technician scheduling, field any calls that bi-pass our customer service representatives, potentially assist with ordering inventory, and supporting our admin staff, where needed.

In this role, it's vitally important that our dispatcher leads by example, has excellent communication and interpersonal skills, and thinks in a logical and progressive "big picture" manner. Dispatcher must be confident and detail-oriented and must being accustomed to working in fast paced environments and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

Schedule manpower assignments and insure Emergency Service program is executed

Proactively evaluate best routing and technicians for types of service work, anticipating delays and alternatives.

Maintain a log of company equipment and tools, including periodic physical inventories and inspections.

Insure that invoices, route sheets, time cards, daily and weekly reports are completed and turned in by all team members timely and accurately

Offer recommendation on hiring and termination of Flat Glass Technicians

Execute Service With Advanced Training (SWAT)

Sell flat/auto glass services to customers, when necessary

Perform other duties as needed which may include cross-training in related positions

Job Requirements:

High school graduate or equivalent

Prior experience in the auto and/or flat glass industry and dispatching is a plus

Computer literate, with working knowledge of work processing, business software and spreadsheet applications

Proficiency to navigate tablet based technology

Excellent communication skills

Good organizational and time management skills

Benefits: Benefits package varies by location and position obtained. Goal-based bonus programs available.

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

Notice

Synergistic International LLC is the franchisor of the Glass Doctor® franchised system. Each Glass Doctor® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Glass Doctor® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.