Inside Sales/ Customer Service Representative
Glass Doctor offers quick and affordable glass services to business, home, and auto owners serving the Temecula Valley for more than 13 years we have been here for our friends and neighbors. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.
As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is for you if you are self-motivated, energetic, and results-oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
Meet or exceed monthly sales goals
Receive incoming calls in a professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Ability to lift 50 pounds
Job Requirements:
Prior experience in the auto and/or flat glass industry is a plus
Computer literate, with a working knowledge of word processing, business software, and spreadsheet applications
Proficiency to navigate tablet-based technology
Excellent communication skills, both written and verbal
Good organizational and time management skills
Professional appearance and personality
Experience with posting social media a must
Powerpoint presentations as needed
Benefits:
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!