We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.

As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner

Perform marketing and sales functions to sell additional work and earn business

Complete work orders, return customer calls, and respond to customer complaints

Perform other duties as needed which may include cross-training in related positions

Accounts payable and accounts receivable working with Quick Books Online

Job Requirements:

Quick Books Online Experience

Great phone handling skills

Prior experience in the auto and/or flat glass industry is a plus

Computer literate, with working knowledge of work processing, business software and spreadsheet applications

Proficiency to navigate tablet based technology

Excellent communication skills

Good organizational and time management skills

Professional appearance and personality

Benefits: Vacation Time first full year of employment, yearly bonus, Monday-Friday 8am-5pm, Casual/Fun work environment, 401K after first full year, Profit sharing after 3 years, Family Owned and Operated.

Stop in at 601 E Benson Rd to fill out an application! Contact is Pamela @ 605-553-3537 if any questions.