Job Description

Job Description

Computer and Phone Technical Sales Associate

We are looking for a Sales Associates to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

• Provide timely and quality repairs on customers smartphones, tablets and computers
• Maintain proper inventory controls
• Maintain high quality standards of customer service and care
• Promote and upsell additional products and electronic accessories
• Meet key performance standards and productivity goals
• Abide by company policies and procedures
• Provide knowledgeable and effective communication on repair process/updates to customers
• Maintain a clean and organized work space
• Strive to constantly improve skills and move up
• Demonstrate a high level of motivation
• Look for ways to improve business performance and enhance customer service experience
• Ensure racks are fully stocked
• Manage returns of merchandise
• Stay up-to-date with new products/services

Requirement and Skills

• High school diploma
• Be a critical thinker
• Sales / customer service experience required
• Bilingual in Spanish (Optional)
• MUST have experience with all brands of cellphone, computer, and tablet repairs- including but not limited to: iPhone, androids, Samsung, etc.
• Ability to work in a fast paced environment with a positive attitude
• Ability to follow directions and specific process steps to ensure quality workmanship
• Excellent communication and organizational skills
• Ability to work a flexible schedule including nights, weekends, and holidays if needed
• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Basic math skills
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts

Plus++:

• Knowledgeable with Mobile device repair (iPhone’s, iPad’s, etc)
• Ability to Setup PC's, Macs and mobile devices
• Possesses In depth Windows, Mac OSX and iOS systems
• Working knowledge of Apple Products
• Working knowledge of Windows
• Working knowledge of Android
• Technical Acumen

ABOUT EXPERIMAX BY TECHY

Experimax is an innovative retail technology and service brand, specializing in pre-owned computers and low cost repair, upgrade and installation services. In 2009, founder and President of Experimax Jim Muir opened his first location, initially called The Mac Toy Store, in West Palm Beach. From 2009 to 2013 the business expanded exponentially which motivated Muir to franchise and, after discussions, with United Franchise Group CEO Ray Titus, decided to join the United Franchise Group.

Techy has established itself as the household name in cell phone, tablet, and computer repair in South Florida. We are expanding quickly and now is the time to become a part of our up-and-coming brand name in an industry that is steadily on the rise. As we grow and continue to expand, we are in need of good employees who can see themselves developing with the company. We not only want to be the best in repairing any technological device, we also want to be the best in customer service so that our name continues to cultivate within the community.

Experimax powered by Techy, specializes in the sale of certified pre-owned devices such as Laptops, Desktops, Phones, Tablets and other accessories. Your local Experimax can also repair, upgrade or buy your current device, and no appointment is ever necessary. The brand offers a one-year guarantee, which takes the risk out of buying pre-owned. Today, there are more than 250+ locations across the globe; Experimax powered by Techy can be found in Australia, Mexico, Chile, South Africa, Canada, Nigeria and Uruguay. The brand has seen tremendous growth with no sign of slowing down.

Job Types : Full-time, Part-time

Salary : $15.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Referral program
• Mentorship

Schedule:

• 4 or 8 hour shift
• Day shift
• Monday to Saturday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Haymarket, VA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Work Location: In person