Operations Analyst @ Glean AI

Remote / Full-time

https://www.glean.ai/

ABOUT GLEAN AI

Glean AI is injecting intelligence into expense management. Founded by fintech veteran and seasoned CFO Howard Katzenberg, Glean AI is an AI-powered spend intelligence solution that saves SMBs money by analyzing expense drivers and finding line-item level insights overlooked by most accounts payable solutions, which are focused on speeding up payment cycles rather than optimizing vendor spend.

Over time, our mission is to become the all-in-one spend management solution for SMBs that uses AI to: analyze spend, manage approval and payment workflows, identify anomalous spend & savings opportunities, benchmark spend performance vs. peers, find & negotiate savings with vendors, and forecast future expense trends.

Glean is every finance team's best friend!

ABOUT THIS ROLE

We are building the next billion-dollar business in enterprise SAAS. We have an amazing team, with experts in product, engineering, data science, and machine learning. Our team is now 30+ people strong, and we have paying customers today with expectations to continue growing quickly.

A core part of our product is the data pipeline that converts invoice PDFs into clean, mapped vendor spend data.

After we ingest PDFs from clients, we run machine learning models to automatically extract relevant data from invoices. Most of this data extraction is good, but the machine learning models are not 100% accurate.

In order to increase the performance of our machine learning models, we train them on large datasets of labeled PDFs, also called annotations. Our Human Oversight team labels these PDFs at high quality so our models can accurately extract information from them.

Our Human Oversight team also identifies and addresses errors that the models make. The modifications that the Human Oversight team makes within the data pipeline are used to help retrain and improve the quality of our machine learning models.

Once the data has been extracted by the machines and validated by the Human Oversight team, we map all the data into our canonical taxonomy. Once the data is mapped to our taxonomy, we have a clean digital invoice-based data asset. We generate insights using this data asset, surfacing line-item level insights to our clients via our web app. From our web app, we have the Human Oversight team audit the data that we have surfaced to our clients.

Your role will be critical to generating this intelligence for our clients. Without excellent, highly accurate data extraction, we will not be able to provide the quality intelligence we want to our clients.

Here is what you will own at Glean:

• Training and supervising the Human Oversight team.
• Assisting with the evaluation of the performance of the Human Oversight team on a periodic basis.
• Development of training tools and curriculum, including documentation, to help improve the efficiency and quality of work the Human Oversight team does.
• Setting the standard for efficient and quality performance across the Data Pipeline.
• Collaborating with the customer success team to solve data-related problems.
• Reprocessing invoices and addressing fires that arise.

You'll be a perfect fit for the Glean Team if…

• You want to join an early-stage startup or you are extremely anxious to be challenged at your first startup
• You like the tension between craft and shipping. You have strong ability to quickly and effectively evaluate tradeoffs and translate them into short/long term business decisions
• You pride yourself in communicating complex concepts , including the ability to distill intricate workflows and systems into clear processes and decisions with measurable company-wide impact
• You ask “why” a lot and use critical thinking and data to back up your intuitions. You hate when a customer struggles through your product experience
• You want to be a phenomenal operator of business processes and adroit manager of a sizable operations team at a fast-growing startup
• You enjoy working with and learning new technologies
• You have good attention to detail, responsiveness, and strong communication skills

This role is a full-time role.