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Business Operations Administrator (Remote)

Glencrest Group

Business Operations Administrator (Remote)

San Francisco, CA
Full Time
  • Responsibilities

    Glencrest is a new multifamily investment company whose mission is to improve the apartment building ownership model - and investor returns - by relentlessly optimizing the experience we deliver our residents and the sustainability of our communities.

    We do this by:

    • Measuring the impact of our decisions over both the short and long-term

    • Owning most of our communities for a very long time (10 – 50 years)

    • Building a corporate culture that attracts, challenges and rewards team members so they choose to stay with us for large portions of their careers.

    Glencrest was formed in 2019 by apartment industry veteran John Adair (former head of capital transactions at Prime Residential, one of the largest apartment investors in the Western US) and serial tech entrepreneur Mike Bergelson.

    We would like to add 3 – 4 critical team members in 2021 to help us scale to meet the demands of our rapidly growing business.

    Role summary

    As a rapidly growing business, we need to simultaneously implement and evolve our processes.

    We are looking for part-time (10 - 25 hours per week) help to drive transactions accounting and compliance for the new acquisitions we intend to make each year. Additionally, we would like assistance evolving our business processes to ensure that we’re operating as efficiently and securely as possible.

    All of this work can be done remotely and much of it on a flexible (non-standard working hours) schedule. Once we get past the pandemic, the ability to travel to our office in San Francisco approximately once per quarter, or more frequently if possible / desired, is a requirement as we in-person collaboration and relationship building is an important aspect of building our team.

    Over time, this could grow into a full time role (still remote, if desired) if the candidate is so inclined.

    Detailed description of responsibilities

    Duties include managing various aspects of our transactions workflow, supporting ongoing asset management and corporate compliance and reporting and helping us identify and implement internal process improvements.

    The position will have the following primary responsibilities:

    • Transaction administration – the workflow for deal closing is surprisingly complex and involves a number of counterparties, e.g., lenders, sellers, investors, third-party inspectors, accountants and attorneys. We need help managing this workflow to ensure that each aspect of the process is completed accurately, delivered to the right places at the right time, and that nothing gets dropped.

    • Funds tracking– we have 50 – 100 investors (a number that might rise over time) in any given transaction and need to tie funds received with investment commitments, including working with investors and bankers when issues arise.

    • Operation administration – each year, we assemble materials for accountants, lenders and investors. We need someone to own these projects as they arise (some are ad hoc, others are predictable).

    • Process development – we have created and implemented processes for the transactions we’ve closed to date but now want to document our processes to work towards our objective of best-in-class governance.

    Key attributes

    • Possesses unquestionable integrity

    • Extremely detail oriented

    • Able to prioritize, stay organized and meet critical deadlines

    • Hard working; can be counted on to exceed goals successfully

    • Extremely responsive during agreed upon hours

    • Cool under pressure and channels frustrations productively (and / or humorously)

    • Able to think critically and solve problems logically

    • Handles direct feedback well and uses it to learn and evolve

    Job experience and education requirements

    We recognize that the paths taken by amazing, ambitious candidates will not all look the same. Having said that, there are a few requirements for this role:

    • 5+ years of work experience in a fast-paced environment

    • Legal or accounting background a plus but not required

    • Fluency with Excel and Word or, ideally, Google Sheets and Docs.

    • Familiarity with modern, cloud-based productivity tools such as DropBox or Google Drive

    • Xero, Wave, Quickbooks Online or other accounting software experience is a plus

    • Bachelor’s or advanced degrees are preferred but not required

    • Writes and speaks English extremely well


    This role is hourly; base and bonus are competitive with similar roles in the real estate industry. We also offer a number of benefits to all team members, whether exempt or non-exempt.

    Our commitment to opportunity and diversity

    We don’t just accept difference — we cultivate it for the benefit of our team, residents and neighbors. Glencrest is proud to be an equal opportunity workplace and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.