Position Title: Service Advisor / Assistant Service Manager
Reports to: Fixed Operations Manager/Service Manager
Experience Automotive Service Advisor – Glendale Nissan
Position Summary:
Working in our state-of-the-art service departments, the Assistant Service Manager acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. Glendale Nissan will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe. We offer top Pay for top Performance; Business is back in a big way and the Nissan Brand is on the biggest upswing in its history. Come join a team of professionals that strive on results and success.
Excellent Benefits: Health, Dental, Optical, 401K, 5 Day work week!!
Your Daily Duties
Set, confirm, and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty Job requirements:
High school or College diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal, and organizational skills
The willingness to follow up with customers
Experience and desire to work with technology
Valid in-state driver’s license and an acceptable, safe driving record
Why should I come work for Glendale Nissan?
Glendale Nissan is an equal opportunity employer and a drug-free workplace.