The Opportunity:

This position is responsible for delivering real-time training. The Global Clinical Trainer - CRM will be responsible for participating in the development and owning delivery of training programs related to new hire training and new groundbreaking CRM products and therapies that will be utilized by all healthcare professionals (HCPs) and the Company's field team audiences. Using agility, creativity, and strong project management skills, the incumbent will be responsible for running the Company's CRM best-in-class customer and internal training programs.

Leveraging a passion for training, the individual will work closely with the instructional designer to develop a comprehensive and blended training curriculum that includes instructor-led training, digital learning modalities, and hands-on/simulation opportunities. This role is global-facing, and all training content should be deployable around the world with minimal modifications to help foster a single curriculum and consistent training experience for all trainees.

This role is highly visible and will interact with HCPs, internal field teams, CRM business units, and Company leaders on a regular basis. Having a highly developed professional relationship skill is a must for this position. The incumbent is expected to drive continual process improvement for the team, to seek out new methods and technologies to elevate trainees' learning experience, and to contribute innovative ideas for education and marketing initiatives. The ability to manage multiple projects concurrently is critical to success in this exciting position.

Job Responsibilities:

• Deliver virtual, hybrid, and in-person new hire and product launch training to the U.S. Company commercial field team and internal customers
• Lead comprehensive training sessions on the safe and effective use of various new and existing cardiac rhythm management products for healthcare professionals
• Partner with instructional design to evaluate, develop, update, and adapt training materials based on analysis data.
• Partner with business unit stakeholders to plan launch training for new products and therapies.
• Collaborate with sales and marketing teams to develop objective-led educational materials to promote CRM products
• Deliver procedure and product specific therapy train-the-trainer training to the Global Trainers and Education Specialists prior to launch
• Manage partnerships with other Education Specialists and Trainers to employ a continuous improvement strategy that supports key business objectives and achieves growth targets
• Manage peers from Company divisions as guest speakers on new CRM products and share/ collect best practices
• Lead and ensure positive trainee experience and global message consistency at programs and become an expert within the designated therapy on trainee needs
• Partner with other stakeholders to keep training curricula as globally consistent and standardized as possible
• Evaluate training effectiveness through assessments and feedback surveys in order to adjust content and delivery methods to improve outcomes
• Provide input and subject-matter expertise to relevant groups or on relevant projects
• Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments
• Keep current on developments in the field, specifically on product and therapy knowledge, market, and industry trends
• Drive a culture of best practices, technologies, and tools and as appropriate apply those best practices following adult learning techniques
• Own collaboration with other Education Specialists and Trainers across the Company to employ a continuous improvement strategy that supports key business objectives and achieves growth targets

Required Qualifications:

• BA/BS degree in biotechnology or medical related field, or an equivalent combination of education and work experience
• 3 years of experience in related field.
• Strong verbal and written communication with ability to effectively communicate at multiple levels in the organization.
• Ability to react quickly to problems and provide solutions
• Confidence presenting in front of diverse audiences
• Ability to appropriately address learner questions and maintain engagement

Preferred Qualifications:

• Cardiac Rhythm Management experience
• Field experience in cardiac pacing
• Experience with adult education and training, with a preference towards medical sales staff, physicians, or AHPs
• Knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol.
• Affinity for educating others and a demonstrated ability to simplify and articulate complex topics effectively
• Experience creating multi-media, experiential rich content in blended learning/virtual environment
• Ability to work in highly matrixed organizations and geographically diverse business environments
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment