WATERWORKS - INSPIRING GREAT DESIGN, AND GREAT PEOPLE.
Waterworks, the Nation’s leading luxury brand for bath and kitchen is searching for General Manager charged with leading and managing our Atlanta showroom. Lead, develop, and coach a sales team. Foster, cultivate, and manage relationships within the design community. Own all aspect of the showroom’s financial performance. Exceed revenue goals for sales and profitability.
The General Manager will champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for the Waterworks products and overall brand.
True to Waterworks roots, we value and cultivate long-standing relationships with our clients and our associates. We work in a highly collaborative, creative environment that values each associate’s contribution toward delivering beautiful, innovative, luxury products while providing superior customer service. We offer our associates training on all three brands under the Waterworks umbrella, career growth opportunities, competitive salaries, bonus potential, and a comprehensive benefits package including 401k.
Showroom Management:
- Full P&L responsibility
- Acts as the Sales Leader for the Showroom, coaching Consultants in new business development
- Execute organizational strategies to firmly position Waterworks as the industry leader for luxury bath and kitchen
- Responsible for all showroom operations
- Drive use of CRM and technology as a sales tool
- Establish and maintain operational processes to uphold Waterworks brand image
- Investigate and implement innovative ways to proactively market Waterworks products
- Create showroom environment that delivers luxury experience to all our clients
Team Management:
- Lead, coach and develop team in selling and marketing the Waterworks way
- Strategically manage the account management process
- Create a culture of accountability and empowerment within the showroom
- Role model and promote the Waterworks values within the showroom
- Coach team to stay current on product range and competitors’ offerings, and report findings to cross functional partners
- Hold designated showroom associate accountable for project management, offering outstanding service and follow through for our clients
- Empower associates to resolve client issues and implement solutions
Account Management:
- Actively support team in identifying and securing new clients within the geography of the showroom
- Develop and maintain relationships within the architect and design community
- Enhance relationships with current clients to increase sales
- Strategically guide and develop individual associate’s account and CRM activity through regular one on one meetings to ensure marketing activities match potential
Required Skills
Desired Skills/Knowledge/Experience:
- Bachelor’s degree or equivalent
- 5 years inside/outside sales experience in a showroom, retail or architectural design firm
- Minimum of 3 years experience in a sales management role within high end luxury brand environment
- Fearless, client centric mentality
- Self-motivated team leader with excellent coaching and communication skills
- Well connected within the luxury design trade around the showroom
- Ability to take charge, drive for results and make sound decisions quickly
- Ability to negotiate and close deals
- Exceptional time management skills with ability to multi-task
- Ability to inspire trust, integrity and professionalism
- Innovative and strategic thinking
- Proficient in all Microsoft Office applications: working knowledge of CRM systems
- Requires up to 20% travel
- Plumbing/tile/Construction background/exposure a plus
Required Experience